Darlene Ortega
Corner Bakery Cafe
Sunland Park
Summary
Dynamic and results-driven professional with extensive experience in customer service at Corner Bakery Cafe. Proven ability to enhance guest engagement and streamline operations, ensuring exceptional service quality. Skilled in cash handling and food safety awareness, consistently contributing to a welcoming dining environment and improved customer satisfaction.
Work History
Restaurant Waiter
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained knowledge of menu items to assist customers effectively.
- Processed customer orders accurately and efficiently using POS systems.
- Assisted in training new staff members on restaurant procedures.
- Addressed customer inquiries and concerns promptly and professionally.
Bakery Assistant
- Assisted in preparing and baking a variety of baked goods following recipes and safety standards.
- Maintained cleanliness and organization of bakery workstations to meet health regulations.
- Operated commercial baking equipment, ensuring proper use and maintenance for optimal performance.
- Collaborated with team members to streamline daily production processes for efficiency.
- Supported customer service by providing product information and recommendations during busy hours.
- Monitored inventory levels of ingredients, reporting shortages to management for timely reordering.
Cashier
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to streamline operations and improve service speed.
- Trained new cashiers on procedures, enhancing overall team performance and efficiency.
- Implemented best practices for cash handling, improving accuracy in financial transactions.
- Engaged with customers to promote menu items, contributing to increased sales opportunities.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Diploma
Skills
Customer service
Order taking
Cleanliness
Service quality
Problem-solving
Cash handling
Food safety awareness
Food presentation
Guest engagement
Dessert recommendations
Dining area maintenance
Time management
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Corner Bakery Cafe
Read More
Bakery Assistant
Golden Corral Buffet and Grill
Read More
Cashier
Juicy Smash Burgers
Read More
Santa Teresa High School
High School Diploma
Read More