Darlene Partida

• Accurately collect, monitor and manage all Schools Program related data, and the tools used to collect such data including:
• Maintain online SONA UCS grant reporting tool.
• Maintain submittable platform to support UCS registration and assist staff with technical support. Monitor monthly survey tool for gathering metrics from UCS constituents (teachers, students, athletes, etc.)
• Serve as clearinghouse for all Schools Program initial inquiries via online interest forms, and phone inquiries
• Develop monthly Unified Champion Schools newsletter and disseminate to its constituents
• Assist the team with the planning and implementation of Schools Program related initiatives and events such as, but not limited to outreach conferences, Spread the Word: Inclusion Campaign and Liaison Workshops

• Represent Special Olympics Southern California to the public by hosting booths and speaking to groups when needed

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Provided excellent service by creating a warm and welcoming environment
• Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins

• Responds to questions about the organization; provides callers with addresses, directions and general information about our sports, programs, and fundraising events.
• Assist staff with specific events and/or projects (i.e., distributions, mailings, data entry)
• Work with Director to ensure front desk duties are always covered during business hours, including identifying coverage for planned absences, training back-up support and communicating when help is needed.
• Monitor incoming calls and voicemails to the general phone line and respond or forward to appropriate staff as necessary.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Provided prompt service to customers in order to maintain high levels of satisfaction.