Darlene Perez
Springdale,AR
Summary
Experienced mortgage loan processor with 7+ years of managing loan applications efficiently and accurately. Committed to delivering exceptional customer service. Thorough in gathering borrower information, verifying loan documents and reviewing file documentation for home loans from preapproval to closing.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Processor
Gateway Mortgage
07.2018 - 11.2024
- Managed loan applications, consistently validating and updating information based on documentation received.
- Communicated with loan originators, borrowers, underwriters, and other third parties throughout the entire process assisting each as needed.
- Ordered, tracked, and reviewed verifications of employment, title, insurance, appraisals and more.
- Assisted in gathering all necessary conditions once underwriter had made a credit decision. All in a timely matter to deliver a complete closing package for closing.
Loan Officer Assistant
BOK Financial
02.2017 - 06.2018
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing times, organizing and prioritizing loan applications based on urgency and complexity.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Warehouse Production Worker
Staffmark
10.2014 - 05.2016
- Collaborated with team members to streamline production processes, increasing overall productivity without sacrificing product quality.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
Education
High School Diploma -
Springdale High School
Springdale, AR05-2009
Skills
- Customer communication & service
- Mortgage loan processing
- Multitasking
- Attention to detail
- Data entry
- Regulatory compliance
- File management
Languages
Spanish
Timeline
Mortgage Loan Processor
Gateway Mortgage
07.2018 - 11.2024
Loan Officer Assistant
BOK Financial
02.2017 - 06.2018
Warehouse Production Worker
Staffmark
10.2014 - 05.2016
High School Diploma -
Springdale High School
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