DARLENE ROCHA
Abilene,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Claims Technician
Health Care Service Corporation
Abilene, TX
02.2024 - Current
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Examined claims, records and procedures to grant approval of coverage.
- Attended training sessions designed specifically for Claims Technicians in order to stay current with industry changes or updates.
- Adjusted and claims under close supervision of more experienced claims team members.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Organized information by using spreadsheets, databases or word processing applications.
- Performed data entry tasks related to processing of claims information into internal systems.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Cashier
Big Lots
Abilene, TX
12.2023 - Current
- Answered incoming phone calls from customers regarding product availability or store locations.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers promptly and responded to questions.
- Verified that all coupons were valid prior to processing them into the system.
- Offered customers carry-out service at completion of transaction.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Welcomed customers, offering assistance to help find store items.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built loyal clientele through friendly interactions and consistent appreciation.
Retail Cashier
Kohl's Dept Store
ABILENE, TX
05.2018 - 03.2020
- Greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer
- Restocked shelves with merchandise as needed.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Reported any suspicious activity or theft immediately to management.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
Certified Home Based Child Care Provider
Darlene Rocha
ARLINGTON
02.2014 - 09.2016
- Attended to children's basic needs: feeding, dressing and changing
- Served meals & snacks per nutritional guidelines
- Created lesson plans
- Observed and monitored children's learning & play activities
Customer Service
Bed Bath & Beyond
ARLINGTON, TX
01.2012 - 08.2012
- Attracted potential customers by answering product and service questions; suggesting information about other products and services
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Receiving Associate
Bed, Bath & Beyond
ABILENE, TX
12.2009 - 05.2010
- Received and processed merchandise according to the department/company standards for utility handling
- Facilitated the deliveries of packages, alterations, and merchandise to all floors and departments
- Organized and maintained loading dock appearance and equipment
- Assisted sales personnel with questions and assistance with package and merchandise location
- Sorted through returned merchandise and assisted return department with properly labeling returned items with corresponding client's information
Customer Service
Lowe's Home Improvement
ABILENE, TX
01.2007 - 05.2008
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjusting to ensure resolution
- Provided excellent customer service during transactions.
- Emphasized fast, friendly customer service.
- Established customer service standards, policies, and procedures.
- Provided customer service and resolved customer complaints.
Education
1 Year at College or a Technical or Vocational School - Health Information Technology
TSTC
Harlingen, TX1 Year at College or a Technical or Vocational School - Accounting
Tarleton State University
Stephenville, TXAssociate's Degree - General Studies
Cisco College
Abilene, TXSkills
- Multitasking
- Conflict resolution
- Great mathematical skills
- Fraud detection
- Critical thinking
- Problem-solving
- Teamwork skills
- Verbal and written communication
- Adaptability and flexibility
- Active listening
Awards
Phi Theta Kappa Honors Society November2018., Cisco College Dean’s List Spring2019 Semester.
Timeline
Claims Technician
Health Care Service Corporation
02.2024 - Current
Customer Service Cashier
Big Lots
12.2023 - Current
Retail Cashier
Kohl's Dept Store
05.2018 - 03.2020
Certified Home Based Child Care Provider
Darlene Rocha
02.2014 - 09.2016
Customer Service
Bed Bath & Beyond
01.2012 - 08.2012
Receiving Associate
Bed, Bath & Beyond
12.2009 - 05.2010
Customer Service
Lowe's Home Improvement
01.2007 - 05.2008
1 Year at College or a Technical or Vocational School - Health Information Technology
TSTC
1 Year at College or a Technical or Vocational School - Accounting
Tarleton State University
Associate's Degree - General Studies
Cisco College