Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Sandoval-Trejo

Lake Elsinore,CA

Summary

Dynamic customer service professional with extensive experience at The Home Depot Super Store, excelling in conflict resolution and payment processing. Proven track record of enhancing customer satisfaction through relationship building and innovative problem-solving. Adept at managing cash handling and inventory, ensuring efficient operations and positive customer experiences.

Overview

7
7
years of professional experience

Work History

Checker

Stater Brothers Markets
Corona, CA
04.2022 - Current
  • Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
  • Issued change, refunds and tickets for returned merchandise according to store policies.
  • Followed safety procedures when handling hazardous materials.
  • Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.
  • Utilized point-of-sale systems to process transactions quickly and accurately.
  • Operated cash registers to complete sales transactions quickly and accurately.
  • Responded to customers' questions regarding store policies and services.
  • Assisted in stocking shelves when needed.
  • Resolved customer complaints professionally and efficiently.

Customer Service Representative

The Home Depot Super Store
Santa Ana, CA
06.2018 - 04.2022
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Implemented innovative methods for streamlining the customer service process.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Certified Phlebotomist Technician - Venipuncture

Phlebotomy Training Specialist
Santa Ana, CA
04-2024

High School Diploma -

Santiago High School
Garden Grove, CA
06-2016

Skills

  • Cash handling
  • Inventory management
  • Conflict resolution
  • Customer service
  • Relationship building
  • Payment processing
  • Error detection
  • Problem-solving

Timeline

Checker

Stater Brothers Markets
04.2022 - Current

Customer Service Representative

The Home Depot Super Store
06.2018 - 04.2022

Certified Phlebotomist Technician - Venipuncture

Phlebotomy Training Specialist

High School Diploma -

Santiago High School

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