Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Shatos

Brookfield,MA

Summary

I am a dedicated woman who believes that everyone should be treated with respect, love and compassion. I've been in retail for many years.

I've also had various other jobs and enjoyed them. Whatever task I take on it's very important to me to do the best I can. I really enjoy learning new things. I pray that God's will be done.


Thank you for reading this.

Sincerely,

Darlene

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

Walmart
North Oxford, MA
01.2015 - 04.2018
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Developed customer service improvement initiatives that decreased customer wait times by [Number]%.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Cashier

Zayre Department Store
Worcester, MA
05.1984 - 02.1991
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

High School Diploma -

Worcester State University
Worcester, MA

High School Diploma -

Oxford High School
Oxford, MA
05.1982

Skills

  • Needs Assessment
  • Call Documentation
  • Cash Register Operations
  • Customer Data Confidentiality
  • Special Requests
  • Calm and Professional Under Pressure
  • Valid Driver's License
  • Order and Refund Processing
  • Customer Order Management
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality

Timeline

Customer Service Specialist

Walmart
01.2015 - 04.2018

Cashier

Zayre Department Store
05.1984 - 02.1991

High School Diploma -

Worcester State University

High School Diploma -

Oxford High School

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Darlene Shatos