Summary
Overview
Work History
Education
Skills
Timeline
Generic

DARLENE SMITH

West Allis,WI

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

14
14
years of professional experience

Work History

General Manager of Food Service

Canela Cafe
09.2021 - 08.2024
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

General Manager of Food Service

El Fuego
05.2010 - 02.2019
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.

Education

High School Diploma -

Grandview High School
Milwaukee
06.2007

Skills

Operations Management

Cost Control

Creativity and Innovation

Marketing and Promotions

Sales Growth

Customer Service

Cost controls

Staff Leadership

Staff Motivation

Sales Leadership

Critical Thinking

Reliable and Responsible

Problem-Solving

Timeline

General Manager of Food Service

Canela Cafe
09.2021 - 08.2024

General Manager of Food Service

El Fuego
05.2010 - 02.2019

High School Diploma -

Grandview High School

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DARLENE SMITH