Darlene Sosa
Las Vegas ,NV
Summary
Hey there! I’m a versatile and dependable professional with experience in warehouse operations, retail, management, and administrative support. I have a proven ability to adapt quickly to fast paced environments while maintaining high standards of safety, organization, and customer service. I take much pride in strong communication, problemsolving, and multitasking abilities, with a commitment to improving efficiency and contributing to team success!
Overview
2
2
Languages
7
7
years of professional experience
Work History
Process Assistant
Amazon
12.2024 - 07.2026
- Coordinated daily operational responsibilities to promote uninterrupted workflow and commit to safety regulations.
- Lead shift huddles, assign daily job duties, communicate instructions, and provide operational coverage for Area Manager when not present
- Performing warehouse tasks as needed, including picking, packing, stowing, receiving, and loading or unloading trucks to ensure efficiency and assist in team work
- Track labor hours, monitor daily goals, and report operational metrics to the area manager
- Coach team members on standard operating procedures , identify floor hazards, and ensure safety guidelines are met
Grocery Stocker
Nellis Commissary
10.2022 - 11.2023
- Restocked shelves efficiently to maintain optimal inventory levels and enhance product visibility.
- Ensured compliance with safety and sanitation standards throughout grocery stock areas.
- Collaborated with team members to optimize stock organization and improve workflow processes
- Monitored product expiration dates, ensuring timely removal of outdated inventory from shelves.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
Manager
McDonald’s
01.2021 - 09.2022
- Supervised daily operations to ensure high quality service and product consistency in a fast paced environment
- Trained and mentored team members on operational duties and customer service excellence.
- I made the staff scheduling and monitored break times to ensure staff is working efficiently and following company guidelines
- Monitored inventory levels, ensuring timely restocking and minimizing waste.
- Prioritized customer satisfaction by resolving disputes, maintaining open lines of communication, and ensuring high quality service delivery
- Conduct daily evaluations of kitchen and staff to maintain cleanliness and safety standards
Secretary's Assistant
ALVWC
05.2019 - 08.2020
- Secretary position based in office for nonprofit organization focused on migrant and labor workers rights
- Organized calendars to facilitate upcoming events and meetings, ensuring timely client appointments.
- Greeted clients making them feel welcomed and heard about their concerns whilst providing them with the resources/information needed for their case
- I assisted in preparing reports and presentations for over 200+ migrants/labor workers
- Coordinated travel arrangements and itineraries for in/ out of state group events
- Utilized Excel skills to create database sheets ensuring client contact information and cases remain accessible and organized.
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas05.2022
Skills
- Safety management
- Workflow management
- Customer service
- Customer relations and communications
- Performance monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Process Assistant
Amazon
12.2024 - 07.2026
Grocery Stocker
Nellis Commissary
10.2022 - 11.2023
Manager
McDonald’s
01.2021 - 09.2022
Secretary's Assistant
ALVWC
05.2019 - 08.2020
High School Diploma -
Sunrise Mountain High School