Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
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Darlene Spell

Darlene Spell

Bronx,NY

Summary

Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

18
18
years of professional experience

Work History

Licensed Insurance Agent

Teleperformance USA
Salt Lake City, UT
10.2021 - Current
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using up-selling and other sales strategies.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Managed over 55 customer calls per day.

Personal Lines Representative

TTEC
Concord, NC
05.2019 - 05.2021
  • Designed presentations and marketing materials to promote insurance products.
  • Conducted annual reviews of existing policies to update information.
  • Collected premiums on or before effective date of coverage.
  • Educated clients on insurance policies and procedures.

Enrollment Specialist

Strategic Financial Services
New York, New York
05.2015 - 05.2019
  • Reviewed statistic enrollment data and prepared reports.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Analyzed customer needs to provide customized insurance solutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased sales by 10%

Medicare Insurance Agent

Aegis Communications, Humana Insurance
New York, New York
11.2005 - 08.2014
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Learned and adapted quickly to new technology and software applications.
  • Gained strong leadership skills by managing projects from start to finish.
  • Interviewed applicants and explained scope of different available benefits.
  • Assisted clients with completion of applications and paperwork.

Education

P&C Insurance License - Insurance

Kaplan
La Crosse, WI
01.2023

Business Management Certificate - Business Administration And Management

Rowan-Cabarrus Community College
Concord, NC
06.2021

Microsoft Advanced Certificate - Computer Programming, Specific Applications

Rowan-Cabarrus Community College
Concord, NC
05.2021

Personal Lines Insurance - License

Kaplan
Concord, NC
05.2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Policy management
  • Client relationship management
  • Insurance product expertise
  • Insurance sales expertise
  • Policy renewals
  • Client Service
  • Auto insurance
  • Property insurance
  • Quote information
  • Client needs analysis
  • Account management

Timeline

Licensed Insurance Agent

Teleperformance USA
10.2021 - Current

Personal Lines Representative

TTEC
05.2019 - 05.2021

Enrollment Specialist

Strategic Financial Services
05.2015 - 05.2019

Medicare Insurance Agent

Aegis Communications, Humana Insurance
11.2005 - 08.2014

P&C Insurance License - Insurance

Kaplan

Business Management Certificate - Business Administration And Management

Rowan-Cabarrus Community College

Microsoft Advanced Certificate - Computer Programming, Specific Applications

Rowan-Cabarrus Community College

Personal Lines Insurance - License

Kaplan
Darlene Spell