Jennifer Howard
Glendale,Arizona
Summary
Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Guardian Insurance Group
Peoria, AZ
02.2024 - 06.2024
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Maintained accurate records of client information including contact details and policy changes.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Upsold products to policyholders and potential new clients.
Licensed Sales Representative and Office Manager
State Farm Insurance
Tucson and Phoenix, AZ
11.2020 - 09.2022
- Helped the agency receive Platinum for achieving all life goals
- Inbound/Outbound calls
- Provided insurance quotes for auto, home, and business
- Cross-sold insurance for life and health
- Provided customer service needs for clients and lenders
- Provided Insurance reviews and based on clients needs
- Ran monthly, weekly, and daily audits
- Marketed to prospective clients and businesses
- Managed the daily deposits
- Managed new and current monthly business transactions
Licensed Sales Representative and Office Manager
American Family Insurance
Louisville, CO
12.2016 - 03.2018
- Helped the agency receive Platinum for achieving all life goals
- Inbound/Outbound calls
- Provided insurance quotes for auto, home, and business
- Cross-sold insurance for life and health
- Provided customer service needs for clients and lenders
- Provided Insurance reviews and based on clients needs
- Ran monthly, weekly, and daily audits
- Marketed to prospective clients and businesses
- Managed the daily deposits
- Managed new and current monthly business transactions
Licensed Sales Representative
Allstate Insurance
Peoria, AZ
05.2015 - 03.2016
- Inbound/Outbound calls
- Provide insurance quotes for auto, home, and business
- Cross-selling insurance for life, health, and investments
- Provide customer service needs for clients and lenders
- Provide Insurance reviews and based on clients needs
- Ran monthly, weekly, and daily audits
- Marketing to prospective clients and businesses
- Manage the daily deposits
- Manage new and current monthly business transactions
Direct Care Provider
Elite Community Services
Gilbert, AZ
10.2014 - 03.2016
- Worked with children with disabilities, behavioral issues, mental issues and special needs
- Provided a range of basic services including helping with bathing, dressing, eating and grooming
- Provided companionship and comfort
- Administered medications
Customer Service Representative
Geico
Tucson, AZ
06.2012 - 02.2013
- Received up to 50-60 inbound telephone calls per day in a call center environment
- Resolve customer inquiries, explain insurance coverage and make changes to policies
- Work with the customer to ensure they are properly insured
- Take calls and handle each request to ensure customers are satisfied on the first call
- Sell additional insurance products to fill gaps on customer's policy.
Licensed Sales Representative
Allstate Insurance
Kent, WA
11.2009 - 03.2012
- Inbound/Outbound calls
- Provided insurance quotes for auto, home, and business
- Cross-sold insurance for life, health, and investments
- Provided customer service needs for clients and lenders
- Provided Insurance reviews and based on clients needs
- Ran monthly, weekly, and daily audits
- Marketed to prospective clients and businesses
- Managed the daily deposits
- Managed new and current monthly business transactions
Licensed Sales Representative
State Farm Insurance
Auburn, WA
07.2010 - 12.2010
- Inbound/Outbound calls
- Provided insurance quotes for auto, home, life and business
- Cross-sold insurance for life, health, and investments
- Provided customer service needs for clients and lenders
- Provided Insurance reviews and based on clients needs
- Ran monthly, weekly, and daily audits
- Marketed to prospective clients and businesses
- Managed the daily deposits
- Managed new and current monthly business transactions.
Education
Previously took classes for General studies in Business Management and Nursing. -
Glendale Community College
05.2007
Received high school Diploma -
Peoria High School
05.2000
Skills
- Client Service
- Policy Management
- Client Retention
- Policy management expertise
- Customer Service
- Account Management
- Policy Renewals
- Policy Knowledge
- Policy writing
- Licensed Insurance Agent
- Upselling
- Customer Billing
Certification
- Property and Casualty Licensed
- Life and Disability Licensed
Timeline
Licensed Insurance Agent
Guardian Insurance Group
02.2024 - 06.2024
Licensed Sales Representative and Office Manager
State Farm Insurance
11.2020 - 09.2022
Licensed Sales Representative and Office Manager
American Family Insurance
12.2016 - 03.2018
Licensed Sales Representative
Allstate Insurance
05.2015 - 03.2016
Direct Care Provider
Elite Community Services
10.2014 - 03.2016
Customer Service Representative
Geico
06.2012 - 02.2013
Licensed Sales Representative
State Farm Insurance
07.2010 - 12.2010
Licensed Sales Representative
Allstate Insurance
11.2009 - 03.2012
Previously took classes for General studies in Business Management and Nursing. -
Glendale Community College
Received high school Diploma -
Peoria High School
- Property and Casualty Licensed
- Life and Disability Licensed
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