DARLENE TLATELPA
Brooklyn,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Language
6
6
years of professional experience
Work History
Assistant General Manager
Ted Baker London
06.2025 - Current
- Establish & strengthened relationships with Bloomingdale's leadership by maintaining open lines of communication and fostering mutual respect.
- Coordinated cross-departmental communication to improve project alignment and execution.Boosted team morale and productivity by implementing regular feedback sessions within union policy.
- Developed partnerships within Bloomingdale's visual team expanding brand's presence.
Founding Store Manager
TED BAKER LONDON, Dumbo
10.2023 - 07.2024
- Established a new location successfully ensuring operational readiness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Drive team engagement and ensure high levels of customer satisfaction, leading to increased store loyalty and sales growth less than a year of store opening.
Assistant Store Manager
TED BAKER LONDON, Soho
03.2022 - 10.2023
- Liaised with General Manager to cultivate and maintain a positive and uplifting work environment and people-oriented culture.
- Assisted in streamline operations, customer satisfaction ratings by 10% and lead with the highest conversion rate for the company in 2023 of 19%.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Oversaw store inventory and reviewed cash handling and operations reports. Reducing stock shortages by 30% compared to LY 2021.
- Worked closely with the General Manager to optimize inventory and floor layout, boosting sales of low-performing products.
Floor Manager
TED BAKER LONDON, Flagship 5th ave
05.2021 - 03.2022
- Developed and executed sales strategies, boosting customer retention by 15% through multi-channel efforts such as At Your Service online shopping offered in store.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and challenging customers.
- Managed scheduling and staffing to align workforce availability with peak business hours effectively.
Keyholder
TED BAKER LONDON, Flagship 5th ave.
10.2020 - 04.2021
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Managed store personnel by delegating tasks and supervising daily operations.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
Associate of the Arts - Psychology
LAGUARDIA COMMUNITY COLLEGE
Queens, NY06-2020
High School Diploma - undefined
Clara Barton High School
Brooklyn06-2018
Skills
- Emotional Intelligence
- Data driven decision making
- Clienteling & CRM
- Adaptability
- Strategic Thinking
LEADERSHIP AND HONORS
Fellow, America Needs You (2019 – Present): Selected as one of about 250 first-generation college students in New York City to serve in a 2-year career development and leadership training program, Alumni, Opening Act (2018 – Present), Student, Opening Act (2016 – 2018): Collaborated with creative students as a cohort to construct a theatrical project; delivered to teaching artists and students
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Ted Baker London
06.2025 - Current
Founding Store Manager
TED BAKER LONDON, Dumbo
10.2023 - 07.2024
Assistant Store Manager
TED BAKER LONDON, Soho
03.2022 - 10.2023
Floor Manager
TED BAKER LONDON, Flagship 5th ave
05.2021 - 03.2022
Keyholder
TED BAKER LONDON, Flagship 5th ave.
10.2020 - 04.2021
High School Diploma - undefined
Clara Barton High School
Associate of the Arts - Psychology
LAGUARDIA COMMUNITY COLLEGE