Darlene Torres Colon
Cullowhee,NC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead and Pharmacy Technician
Walgreen's Pharmacy
Sylva, NC
01.2025 - 04.2026
- Welcome customers and/or clients.
- Managed inventory levels, optimizing stock replenishment and minimizing waste.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Coordinated staff schedules to ensure adequate coverage during peak hours and high-demand periods.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Resolved customer inquiries and complaints effectively, promoting positive customer experiences.
- Develop professional relationships with customers to encourage their continued loyalty and repeat visits to the store.
- When needed, worked in the pharmacy distributing medications securely and taking different types of payments.
- Kept employees operating productively and mae sure they are working on their assigned task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks, responsibilities, and customer service standards.
- Helped store management meet standard of service and quality in daily operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balance tills.
Cashier
Taco Bell
Sylva, NC
02.2023 - 09.2023
- Greet customers.
- Take in store and online orders.
- Assisted customers with menu selections and special requests, enhancing satisfaction.
- Input order into the restaurant system for the completion of them.
- Make and serve drinks.
- Distribute pickup orders to customers and or delivery services.
- Collaborated with team members to streamline service during peak hours, improving workflow.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained cleanliness and organization of service and dining areas.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Cashier and Server
Golden Taipei Restaurant
Charlotte, NC
02.2022 - 08.2022
- Welcome and greet customers.
- Take in store, online, and phone orders.
- Assisted customers with menu inquiries and special requests.
- Input orders into the restaurant system for the completion of them.
- Handle cash, credit, and mobile payments securely.
- Distribute pickup orders to customer and/or delivery services.
- Maintained cleanliness and organization of cashier area.
- Served food and drinks.
- Resolved customer complaints with professionalism and empathy.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Do close out for the shift.
Barista and Cashier
Tea Fusion Cafe
Charlotte, NC
05.2021 - 08.2021
- Welcome and greet customers.
- Memorized restaurants drink recipes.
- Enter order into computers for transmittal to kitchen staff orders.
- Take phone, in store, and internet orders.
- Properly store all foods after each shift.
- Maintained cleanliness of workstations and equipment to ensure compliance with safety standards.
Education
Bachelor of Science - Psychology And Criminal Justice
Western Carolina University
Cullowhee, NC12.2026
Skills
- Clear communications
- Customer service focus
- Team motivation
- Shift leadership
- Employee training
- Conflict resolution
- Rules enforcement
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead and Pharmacy Technician
Walgreen's Pharmacy
01.2025 - 04.2026
Cashier
Taco Bell
02.2023 - 09.2023
Customer Service Cashier and Server
Golden Taipei Restaurant
02.2022 - 08.2022
Barista and Cashier
Tea Fusion Cafe
05.2021 - 08.2021
Bachelor of Science - Psychology And Criminal Justice
Western Carolina University
Awards
- Honor roll student all four years of Mallard Creek High School.
- Dean list all semesters in Western Carolina University.
- Chancellors list in Western Carolina University.