Darlene Weisen
Summary
Accomplished VP Branch Sales Manager at JP Morgan Chase Bank NA, adept in operations management, training and client relationship building. Spearheaded significant sales growth through innovative training with retail staff of new product launches and championed a high-performance culture, enhancing employee productivity. Expert in training development demonstrated through comprehensive programs that boosted knowledge, morale and efficiency.
Overview
16
16
years of professional experience
Work History
VP Branch Sales Manager
JP Morgan Chase Bank NA
08.2017 - 04.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.
VP Commercial Lending
Idaho First Bank
09.2015 - 07.2017
- Facilitated smoother transactions between borrowers, lenders, title companies, attorneys, and other involved parties throughout the commercial lending process.
- Participated in community outreach initiatives to promote awareness of available commercial lending services within the local market area.
- Delivered informative presentations at industry events to showcase the company''s expertise in commercial lending solutions.
- Maintained a thorough understanding of commercial lending products and services to effectively address borrower inquiries or concerns.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Collaborated with underwriters and credit analysts to ensure accurate risk assessment of potential clients.
- Increased loan portfolio growth by developing and maintaining strong relationships with commercial clients.
Business Relationship Manager
JPMorgan Chase
03.2013 - 08.2015
- Supported sales teams by providing subject matter expertise during complex deal negotiations.
- Developed customized solutions in response to unique client needs, fostering long-term partnerships.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Spearheaded soley the Portland East side with the coverage of 15 branches for consumer and commercial lending.
VP Training and Marketing Director
Town Center Bank / Columbia Bank
01.2008 - 02.2013
- Enhanced employee retention by implementing comprehensive training and development programs.
- Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
- Championed diversity and inclusion efforts, embedding inclusive practices into all aspects of the learning experience at every level within the organization.
- Boosted employee satisfaction scores by regularly reviewing and updating existing courses to maintain relevance in the evolving marketplace.
- Reduced company-wide skills gaps through effective workforce planning and targeted employee development initiatives.
- Increased employee engagement, delivering customized training solutions tailored to individual learning styles.
- Established a positive learning environment by fostering open communication and encouraging feedback from all participants.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale from retail to cooperate.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Developed specific training programs for Consumer and Commercial lenders.
Education
High School Diploma -
Franklin High School
Portland OregonBanking And Finance
Clackamas Community College
Oregon City OregonFinance And Banking
American Banking Association
Salem OregonCertified SBA Commercial Lender - SBA Lending Certified
Commercial Lending SBA
Salt Lake City, UTSkills
- Training and Development
- Operations management
- Corporate communications
- Management team leadership
- Organizational Skills
- Client relationship building
Timeline
VP Branch Sales Manager
JP Morgan Chase Bank NA
08.2017 - 04.2024
VP Commercial Lending
Idaho First Bank
09.2015 - 07.2017
Business Relationship Manager
JPMorgan Chase
03.2013 - 08.2015
VP Training and Marketing Director
Town Center Bank / Columbia Bank
01.2008 - 02.2013
High School Diploma -
Franklin High School
Banking And Finance
Clackamas Community College
Finance And Banking
American Banking Association
Certified SBA Commercial Lender - SBA Lending Certified
Commercial Lending SBA
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