Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene York

Tampa,FL

Summary

Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales. Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Telemarketer

CMI Marketing Research, Inc.
Tampa, Florida
01.2023 - 02.2024
  • Initiated outbound calls to prospective clients using scripts.
  • Maintained up-to-date knowledge of company products and services.
  • Greeted customers in a friendly, professional manner on the phone.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Conducted surveys with current customers regarding their satisfaction levels with products or services.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.

Petitioner

TBT Group
Tampa, Florida
08.2023 - 12.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

GED -

Hillsborough High School
Tampa, FL
11-2014

Skills

  • Outbound Telemarketing
  • Product And Service Understanding
  • Inbound And Outbound Calls
  • Product And Service Knowledge

Timeline

Petitioner

TBT Group
08.2023 - 12.2023

Telemarketer

CMI Marketing Research, Inc.
01.2023 - 02.2024

GED -

Hillsborough High School
Darlene York