Darlenys González Herrera
Summary
Results-oriented Assistant General Manager with expertise in recruiting, customer service, and financial management. Proven experience in managerial and administrative roles enhances operational efficiency. Recognized for fostering a motivated team environment that boosts staff performance and company productivity.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Assistant General Manager
Mcd
Methuen
12.2022 - 07.2026
- Assisted in managing daily operations and staff scheduling at fast-paced restaurant.
- Coordinated training programs for new employees to enhance service quality.
- Oversaw inventory management, ensuring adequate stock levels and timely ordering.
- Resolved customer complaints promptly to ensure positive dining experiences for guests.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Operated computer systems to monitor and control processing activities.
Skills
- Customer service
- Inventory management
- Operational oversight
- Team leadership
- Cash management
- Effective communication
- Problem solving
- Customer relationship management (CRM)
- Customer retention
- Sales strategy
- Team leadership expertise
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant General Manager
Mcd
12.2022 - 07.2026