Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darlese Wright Brown

Darlese Wright Brown

Wilmington,DE

Summary

Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity as a Customer Service Lead.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Line Cook/Barista

ISS Guckenheimer
04.2023 - 03.2025

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Prepared food items such as meats, poultry, and fish for frying purposes. Executed sandwich artistry duties with very low occurrence of errors. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Home Health Aide

PRN Staffers Home Healthcare Agency
04.2021 - 05.2024

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation. Assisted clients with daily living activities, enhancing their independence and quality of life .Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences. Completed entries in log books, journals, and care plans to accurately document and report patient progress

Lead Barista

Starbucks compass group
02.2019 - 10.2022

Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages Managed inventory levels to ensure adequate stock of ingredients and supplies, Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Sandwich Maker/ Prep

Au Bon Pain
02.2016 - 10.2018

Prepared and assembled sandwiches, wraps, and salads according to customer specifications Maintained a clean and organized work area, following food safety guidelines at all times .Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items ,Managed inventory levels of ingredients and supplies to ensure availability during peak hours


Education

High school diploma -

Penn Foster Career School
Scranton, PA
08.2015

Skills

  • Customer service and engagement
  • Customer service understanding
  • Time management
  • Team collaboration
  • Workload management

Certification

Guard Card

Timeline

Line Cook/Barista

ISS Guckenheimer
04.2023 - 03.2025

Home Health Aide

PRN Staffers Home Healthcare Agency
04.2021 - 05.2024

Lead Barista

Starbucks compass group
02.2019 - 10.2022

Sandwich Maker/ Prep

Au Bon Pain
02.2016 - 10.2018

High school diploma -

Penn Foster Career School
Darlese Wright Brown