DARLETHIA CARLETTA BROWN
SPARTANBURG,SC
Overview
27
27
years of professional experience
Work History
Human Resources Manager/Human Resources Administrative Assistant
Clean Sober Street,Federal City Recovery Services
Washington, DC
09.2023 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Executive Administrative Assistant
FEDERAL CITY RECOVERY SERVICES
Spartanburg, SC
03.2017 - Current
- Respond to emails and other correspondence to facilitate communication and enhance business processes
- Implement updated policies and practices for organization and monitored effect
- Resolve administrative problems by coordinating preparation of reports, analyzing data and identifying solutions
- Assist with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll
Patient Access Representative/ Customer Service
SPARTANBURG REGIONAL HEALTHCARE
Spartanburg, SC
10.2009 - 02.2017
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
Customer Service Representative
OFFICE TEAM
Spartanburg, SC
04.2009 - 10.2009
- Travelled to various offices in the Regional Physician Network
- Learned IDX and Horizon Practice Plus
- Responsible for registration, answering calls and phone notes
- Provided primary customer support to internal and external customers
Administrative Assistants
GREEN TREE SERVICING
Greenville, SC
11.2007 - 01.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Screened visitors and issued badges to maintain safety and security
Loan Resolution Consultant/Collector
RESURGENT CAPITAL SERVICES
Greenville, SC
07.2003 - 10.2007
- Exhibited high energy and professionalism when dealing with clients and staff
- Cross-trained and backed up other customer service managers
- Implemented and developed customer service training processes
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Customer Services/Sales/Specialist II
VERIZON WIRELESS
Columbia, SC
11.2003 - 07.2003
- Resolved concerns with products or services to help with retention and drive sales
- Assisted call-in customers with questions and orders
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Maintained customer accounts and relationships
- Cultivated and strengthened account relationships to achieve and exceed company targets
Customer Service
WACHOVIA ON CALL
Columbia, SC
06.1998 - 11.1999
- Surpassed sales goals through implementation of effective marketing strategies
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
- Investigated and resolved accounting, service and delivery concerns
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Timeline
Human Resources Manager/Human Resources Administrative Assistant
Clean Sober Street,Federal City Recovery Services
09.2023 - Current
Executive Administrative Assistant
FEDERAL CITY RECOVERY SERVICES
03.2017 - Current
Patient Access Representative/ Customer Service
SPARTANBURG REGIONAL HEALTHCARE
10.2009 - 02.2017
Customer Service Representative
OFFICE TEAM
04.2009 - 10.2009
Administrative Assistants
GREEN TREE SERVICING
11.2007 - 01.2009
Customer Services/Sales/Specialist II
VERIZON WIRELESS
11.2003 - 07.2003
Loan Resolution Consultant/Collector
RESURGENT CAPITAL SERVICES
07.2003 - 10.2007
Customer Service
WACHOVIA ON CALL
06.1998 - 11.1999