Darley Jacques
Garden City
Summary
Dynamic Customer Support & Operations Manager with a proven track record at Mana’s Haitian Caribbean Food LLC, achieving a 100% satisfaction rate. Expert in Excel and crisis management, I excel in enhancing operational efficiency and delivering exceptional service, consistently exceeding client expectations and fostering strong relationships.
Overview
5
5
years of professional experience
Work History
Customer Support & Operations Manager
Mana’s Haitian Caribbean Food LLC
Garden City
01.2024 - Current
- Delivered high-quality customer service via phone, email, and in-person; maintained a 100% satisfaction rate.
- Managed 60+ daily customer interactions, guiding clients through orders and issue resolutions with clarity.
- Documented customer communications and maintained service logs using Excel and QuickBooks.
- Led internal team support workflows, boosting operational efficiency and response time.
Freelance Tax Preparer
Self Employed
Garden
01.2023 - Current
- Provided remote support to 10+ clients, assisting with tax filings and navigating financial platforms.
- Entered sensitive financial data with accuracy while adhering to IRS compliance.
- Scheduled consultations and maintained detailed records of each client interaction.
Customer Service Associate | Server
Red Lobster
Wichita
10.2023 - 05.2025
- Assisted 50+ customers per shift with orders, payment processing, and service concerns.
- Trained team members in customer interaction and service protocols.
- Maintained accuracy in financial transactions exceeding $1,500 per shift.
Retail Sales & Customer Associate
Sam's Club
Garden City
01.2020 - 07.2023
- Delivered fast-paced, high-volume customer service across multiple retail environments.
- Resolved complaints, processed returns, and supported daily sales goals.
- Managed point-of-sale systems and trained in upselling and cross-selling techniques.
- Demonstrated use of products when necessary to ensure customer understanding of proper usage.
Education
Bachelor of Arts - Economics Finance
Wichita State University
Wichita, KS05.2025
Associate of Science - Business Administration
Garden City Community College
Garden City, KS08.2022
Skills
- Excel (Advanced)
- Google Suite
- Slack
- Zoom
- IRS e-file
- TurboTax
- Salesforce (trained)
- Data Entry
- Inbound/Outbound Calls
- CRM Logging
- Communication
- Crisis management
- Problem-solving
- Problem Solving
- Multitasking
- Time Management
Volunteer Experience
Volunteer, Kansas Humane Society, Wichita, KS, 01/2023, 12/2023, Supported adoption drives, cared for animals, and assisted with community outreach.
Languages
creole
Native/ Bilingual
French
Limited
Timeline
Customer Support & Operations Manager
Mana’s Haitian Caribbean Food LLC
01.2024 - Current
Customer Service Associate | Server
Red Lobster
10.2023 - 05.2025
Freelance Tax Preparer
Self Employed
01.2023 - Current
Retail Sales & Customer Associate
Sam's Club
01.2020 - 07.2023
Bachelor of Arts - Economics Finance
Wichita State University
Associate of Science - Business Administration
Garden City Community College
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