Microsoft Excel
Darlin Zapata
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Little Cupcake Bakeshop
06.2020 - Current
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- placed order for inventory and kitchen supplies.
Education
Associate of Science - Pre-Health Science: Nursing
LaGuardia Community College of The City University of New York
Long Island City, NY05.2025
Skills
- Inventory Control
- Active Listening
- Training Assistance
- Decision-Making
- Staff Supervision
- Cash Handling
- Sales expertise
- Training and mentoring
- Inventory control and record keeping
- Inventory Counts
- Staff Training and Development
- Positive Attitude
- Team motivation
- Time Management
Software
Google Doc
Certification
- Certified Phlebotomist Technician, Genesis Medical Training Program - 3 weeks
- Food Handler Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Little Cupcake Bakeshop
06.2020 - Current
Associate of Science - Pre-Health Science: Nursing
LaGuardia Community College of The City University of New York
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