Darline Walsh
Farmington,New Hampshire
Summary
Accomplished Dispatch Manager with a proven track record at Rust Auto Shippers, adept in customer communication and problem-solving. Expert in transportation logistics, ensuring smooth operations and timely deliveries. Skilled in data entry and maintaining professional relationships, enhancing trust and efficiency. Demonstrates exceptional multitasking abilities and a results-driven approach to conflict resolution and workflow management.
Overview
24
24
years of professional experience
Work History
Dispatch Manager
Rust Auto Shippers
04.2012 - 12.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
Dispatch Supervisor
Superior Towing
01.2000 - 04.2012
- Utilized a multi-line phone system
- Managed daily operations, ensuring smooth workflow and timely completion of tasks
- Performed daily cash outs of drivers.
- Accounts payable and bank reconciliation.
- Monthly billing for all motor clubs.
Education
GED -
Portsmouth Senior High
Portsmouth, NH04.1990
Skills
- Customer Communication
- Customer Service
- Data Entry
- Paperwork Processing
- Transportation knowledge
- Phone dispatch
- Schedule Coordination
- 55 wpm Typing Speed
- Problem-solving abilities
- Multitasking
Timeline
Dispatch Manager
Rust Auto Shippers
04.2012 - 12.2023
Dispatch Supervisor
Superior Towing
01.2000 - 04.2012
GED -
Portsmouth Senior High
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