Darlington Dahn
DALLAS,Texas
Summary
Proactive IT Technician with extensive experience in hardware installation, network troubleshooting, and quality assurance. Skilled in system configuration, remote support, and technical troubleshooting, delivering efficient solutions. Strong problem-solving abilities and collaborative mindset to drive process improvements and optimize IT service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
IT Technician
GEM SOUTHWEST
12.2022 - 05.2024
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Configured systems according to prescribed software and hardware frameworks.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
Hardware Technician
Regency Technologies Inc.
01.2022 - 12.2022
- Strategically implemented new computer projects and hardware installations to improve workflow for employees.
- Designed computer hardware components and peripheral devices.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
Quality Assurance Intern
Hobby Lobby
01.2020 - 12.2021
- Demonstrated adaptability when faced with shifting priorities or unexpected challenges, always maintaining focus on delivering high-quality results.
- Prepared QA evaluation reports and submitted to management.
- Determined overall product quality by accurately conducting and evaluating various QA tests.
- Maintained up-to-date knowledge of industry best practices, staying ahead of emerging trends in quality assurance methodologies.
- Collaborated effectively with developers, fostering a positive working environment that facilitated successful project outcomes.
- Reduced the number of software defects by diligently tracking and documenting issues found during testing.
Education
Associate of Science - Computer Networking
St Lawrence
Monrovia Liberia02.2019
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- Application installations
- IT Documentation
- Virtualization Technologies
- Problem-Solving
- Technical Troubleshooting
- Teamwork and Collaboration
- Microsoft Windows and Office
- Attention to Detail
- Hardware Configuration
- LAN/WAN
- TCP/IP
- System Configuration
Timeline
IT Technician
GEM SOUTHWEST
12.2022 - 05.2024
Hardware Technician
Regency Technologies Inc.
01.2022 - 12.2022
Quality Assurance Intern
Hobby Lobby
01.2020 - 12.2021
Associate of Science - Computer Networking
St Lawrence
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