Darlyn Uceda
Huntington Station,NY
Summary
I am a very high energized person, I am a great communicator. I always give customers a good view of the company in one. I'm very friendly I have a strong worth ethic and am extremely trustworthy. I believe that I'm very motivated and dependent on myself to be able to manage working on projects on my own. I work great in a team as well . I have a strong worth ethic, adaptability and exceptional interpersonal skills. I enjoy working in customer service over the years I have learned a lot about the importance of customer loyalty and understanding the customers needs.
Overview
7
7
years of professional experience
Work History
Administrative Support Associate
Northwell Health
Huntington Sta, NY
06.2021 - Current
- Developed and nurtured strong customer service relationships by promptly responding to inquiries and surpassing expectations in accommodating unique requests
- Implemented hands-on training sessions for staff on check-in protocols, telephone manners, daily scheduling tasks, and insurance procedures.
- Managed office inventory of equipment, supplies, forms and stationery items
- Handled incoming calls and directed callers to appropriate department or employee by making sure I get all the needed information in order to transfer call.
- Greeted visitors in a professional manner while providing assistance as needed.
- Developed and managed comprehensive administrative processes and procedures, optimizing efficiency in all tasks undertaken. Demonstrated adaptability by overcoming obstacles while seamlessly handling multiple responsibilities.
- Continuously assist coworkers and staff members with daily tasks
- Well acquainted with different electronic medical records systems including Soarian, Allscripts, Microsoft teams, and Healthpay24
WellnessSupervisor, Medtech,Resident Services Aide
Atria Senior Living
Huntington St, NY
08.2019 - 05.2021
- Met targets consistently by working hard and with strong attention to detail. I completely have gained all of my strength and all of my knowledge with the experience from Atria.
- I satisfied family members and residents by assisting with all of their daily living activities and duties for their loved ones needs and wants.
- As a Wellness Supervisor I collaborated well with team members to carry out all of the daily assignments and achieve happiness and make sure all our residents are safe and well taken care of .
- I gained a lot of strength as a Med Tech and as a Aide as well.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- I changed bed linens daily , I cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed I answered call lights promptly and responded to requests from patients in a timely manner.
- Provided emotional support for family members during difficult times of COVID-19 in the care setting
Customer Service Cashier
Target
Huntington Sta, NY
10.2017 - 01.2018
- During my time at Target I greeted customers and provided friendly customer service. I continuously operated cash registers to process payments for goods and products . I also Informed customers about product pricing and answered questions regarding products and services available in the store
- I maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for if needed.
Education
High School Diploma -
Walt Whitman High School
Huntington Station, NY06-2018
Certified Nursing Assistant - Nursing
Western Suffolk BOCES
Dix Hills NY06-2018
Skills
- Flexible and Adaptable
- Attention to Detail
- Organization and Time Management
- Excellent Communication
- Appointment Scheduling
- Med Tech
- Office Administration
- Customer Service
- Problem-solving skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
WellnessSupervisor
Teresa Maratto- Instructor- 631-316-0096
Timeline
Administrative Support Associate
Northwell Health
06.2021 - Current
WellnessSupervisor, Medtech,Resident Services Aide
Atria Senior Living
08.2019 - 05.2021
Customer Service Cashier
Target
10.2017 - 01.2018
High School Diploma -
Walt Whitman High School
Certified Nursing Assistant - Nursing
Western Suffolk BOCES