Darne Hernandez
131 Reed St
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and inventory management. Proven track record in enhancing operational efficiency and driving customer engagement through strategic training and leadership. Skilled in problem-solving and adept at utilizing point-of-sale systems to optimize sales and improve customer satisfaction.
Overview
5
5
years of professional experience
Work History
Associate
Walmart
428 Walton, WI
11.2025 - Current
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Supported team in daily operations, enhancing workflow efficiency and customer satisfaction.
- Collaborated with colleagues to maintain store presentation standards and cleanliness.
- Utilized point-of-sale systems for processing transactions and managing customer inquiries.
- Participated in training sessions to improve product knowledge and sales techniques.
- Addressed customer concerns promptly, fostering a positive shopping experience.
- Monitored merchandise displays, ensuring compliance with visual merchandising guidelines.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Hourly Manager
Walmart
Sturgeon Bay, WI
08.2021 - 11.2025
- Spearheaded team initiatives to enhance inventory management efficiency.
- Developed training programs for new associates to enhance operational efficiency.
- Executed sales strategies to enhance customer engagement and satisfaction.
- Analyzed sales data to identify trends and drive merchandising decisions.
- Oversaw scheduling and staffing to ensure adequate coverage during peak hours.
- Mentored staff on best practices for customer service and compliance standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Sturgeon Bay High School
Sturgeon Bay, WI06.2020
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Customer engagement
- Decision-making
- Flexible schedule
- Courteous and professional
- Oral communication
- Work Planning and Prioritization
- Order fulfillment
- Inventory management
- Management support
- Strategy development
- Sales techniques
- Policy implementation
- Practice management
- Forklift operation
- Multitasking and organization
- Problem-solving abilities
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Creative problem solving
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Associate
Walmart
11.2025 - Current
Hourly Manager
Walmart
08.2021 - 11.2025
High School Diploma -
Sturgeon Bay High School