Darnell Lee
Riverview
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Resourceful Customer Service Staff Member known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel at empathy, active listening, and adaptability, ensuring exceptional customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server
Flavas Jamaican Grill
6467 US-301, Riverview, FL 33578
02.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to enhance order accuracy and presentation.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Implemented upselling techniques that contributed to increased sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Staff Member
Publix
Brandon, Florida
09.2019 - Current
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Maintained an organized work environment, including stocking shelves and organizing displays.
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Handled cash transactions accurately by following established procedures.
- Recognized potential security risks or fraudulent activity within the store during shifts.
- Collaborated with team members from various departments to achieve common goals.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Barista
SugarLees Cafe
Riverview, FL
01.2019 - Current
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Prepared and served hot or cold beverages.
Education
High School Diploma -
Newsome
Lithia, FL05-2019
Skills
- Point of sale operation
- Cash handling
- Product knowledge
- Customer relationship management
- Adaptability and flexibility
- Task prioritization
- Problem-solving
- Empathy and patience
- Exceptional customer service
- Guest engagement
Languages
English
Full Professional
Interests
- Music
Timeline
Server
Flavas Jamaican Grill
02.2026 - Current
Customer Service Staff Member
Publix
09.2019 - Current
Barista
SugarLees Cafe
01.2019 - Current
High School Diploma -
Newsome
References
References available upon request.