Darnell Middleman
Lacrosse,Wisconsin
Summary
Dynamic Assistant Manager with expertise in team leadership, customer service, and operational efficiency. Proven ability to enhance customer experiences and optimize store operations through effective training and decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollar Tree Stores
La Crosse, WI
08.2021 - 03.2026
- Coordinated daily store operations to enhance customer experience and drive sales.
- Assisted in training new staff on operational procedures and company policies.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Monitored team performance, providing feedback to ensure adherence to quality standards.
- Developed promotional displays aligned with corporate guidelines to attract customers.
- Analyzed sales data to identify trends and recommend adjustments for improved profitability.
- Collaborated with management on strategic initiatives to streamline workflows and improve efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Maintenance Manager
Holiday Inn
La Crosse, WI
06.2023 - 02.2024
- Supervised maintenance team to ensure optimal operation of hotel facilities.
- Implemented preventative maintenance schedules, enhancing equipment longevity and reliability.
- Coordinated with contractors for timely completion of repairs and renovations.
- Trained staff on safety protocols and efficient use of tools and machinery.
- Developed and enforced maintenance policies to improve service quality standards.
- Analyzed maintenance requests to prioritize urgent repairs, minimizing guest disruption.
- Led initiatives to reduce operational costs through effective resource management.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
Assistant General Manager
5 Guys Burgers And Fries
La Crosse, WI
02.2023 - 06.2023
- Led daily operations to ensure adherence to company standards and policies.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Managed inventory levels, optimizing supply chain processes to reduce waste and costs.
- Implemented new scheduling systems that improved labor management and employee productivity.
- Coordinated marketing efforts, increasing local awareness and customer engagement through promotions.
- Analyzed sales data to identify trends, informing strategic decision-making for menu offerings.
- Fostered a positive work environment by promoting team collaboration and employee development initiatives.
- Streamlined communication between front-of-house and back-of-house teams, improving service delivery speed.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
High School Diploma -
Madison University High School
Milwaukee, WI05-2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff management
- Goal setting
- Task delegation
- Staff supervision
Certification
- CM - Certified Manager Certification
Timeline
Maintenance Manager
Holiday Inn
06.2023 - 02.2024
Assistant General Manager
5 Guys Burgers And Fries
02.2023 - 06.2023
Assistant Manager
Dollar Tree Stores
08.2021 - 03.2026
High School Diploma -
Madison University High School