Darnell R. Deleon
Washington
Summary
Dynamic retail professional with extensive experience in managing daily operations and fostering positive customer interactions. Proven ability to utilize effective communication techniques to engage customers and enhance the shopping experience. Strong expertise in inventory management and sales processes contributes to seamless store operations. Equipped with a solid foundation in organizational and leadership skills, eager to grow within a night operations environment while quickly mastering safety regulations and operational procedures for optimal efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations
United States Navy Memorial
11.2022 - 12.2025
- "The United States Navy Memorial's mission is to Honor, Recognize, and Celebrate the men and women of the Sea Services, past, present, and future; and to Inform the public about their service." Responsibilities primarily consist of "Customer service", "General maintenance" and "Event execution". Provide information when operating the "QuarterDeck", answer telephone, transfer calls, also Document and address visitor inquiries, comments and complaints.
- Coordinated logistics and programming for commemorative ceremonies, concerts, and film festivals, ensuring seamless execution and participant satisfaction.
- Resolved maintenance issues through efficient management of daily work orders. Improved functionality of toilets, faucets, and drains through proactive maintenance. Enhanced facility aesthetics by executing drywall patching and painting tasks.
- Oversaw all aspects of memorial opening and closing events, ensuring smooth transitions and adherence to protocols.
- Increased visitor engagement by effectively distributing brochures detailing facilities and amenities. Enhanced visitor experience through informative guidance on educational programs. Promoted active participation in exhibits, resulting in heightened visitor interest.
Sales Associate
Staples
11.2021 - 04.2023
- Achieved high customer satisfaction by delivering exceptional print solutions and professionally finished products through proficient use of print and production equipment. Enhanced self-service customer interactions by providing assistance with copy machines and PC rentals. Streamlined inventory control processes, including zero balance returns and cross-channel returns, to optimize operational efficiency.
Houseman
The Hotel At The University Of Maryland
05.2019 - 02.2021
- Achieved high guest satisfaction by effectively addressing requests and resolving complaints. Streamlined operations through collaboration with housekeeping and maintenance teams. Executed successful event setups and cleanups, contributing to memorable guest experiences. Maintained guest comfort by ensuring timely replacement of towels and bathroom amenities. Proactively reported technical issues and maintenance needs, minimizing disruptions. Updated guest room statuses accurately, enhancing operational transparency. Assisted guests in recovering lost items, reinforcing service commitment.
Logistics
Target
09.2018 - 02.2019
- Achieved inventory accuracy by processing all inbound store transfers and deliveries via receive application. Streamlined outbound freight shipment documentation and logistics to facilitate timely shipping arrangements. Enhanced customer satisfaction by managing merchandise returns in line with company and vendor standards. Elevated guest experiences through dedicated service and attention to needs. Cultivated a workplace culture centered on ethical conduct, safety, and compliance.
Education
High School Diploma -
Springbrook High School
Silver Spring, MD06.2018
Skills
- Cash Handling
- Customer Engagement
- Customer Service
- Data Entry
- Digital Oriented
- Event Logistics
- Graphic Design
- Interpersonal
- Leadership & Emotional Intelligence
- Marketing
- Microsoft Office
- Microsoft Excel
- Microsoft Powerpoint
- Presentation
- Problem-solving
- Product Knowledge
- Sales
- Social perceptiveness
- Trouble Shooting
- Time management
Accomplishments
"Lone Sailor Award" 2023
"Blue Devil Award" 2018
Certification
- DC Drivers License (#5089028)
- High School Diploma (2018)
- “Blue Devil Award” (2018)
- “Lone Sailor Award” (2025)
LANGUAGES
English
Spanish
Timeline
Operations
United States Navy Memorial
11.2022 - 12.2025
Sales Associate
Staples
11.2021 - 04.2023
Houseman
The Hotel At The University Of Maryland
05.2019 - 02.2021
Logistics
Target
09.2018 - 02.2019
High School Diploma -
Springbrook High School