Darnell Reese
Fort Worth,TX
Summary
Resourceful Management Support Specialist known for high productivity and efficient task completion. Possess specialized skills in strategic planning, operational support, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion. Committed to leveraging these abilities to advance organizational goals.
Overview
13
13
years of professional experience
Work History
Management Support Specialist
Social Security Administration, SSA
Fort Worth, TX
10.2024 - Current
- Managed workload listings.
- Answered phones and routed voicemails to respective employees.
- Assisted members of the public in the reception lobby as needed
- Conducted research on behalf of the management team when needed.
- Coordinated with IT department to resolve technical issues and maintain office equipment.
- Answered phones calls from customers or vendors seeking assistance from the management team.
- Processed incoming mail and distributed it to appropriate personnel within the organization.
- Received and distributed mail, letters and packages.
- Handled incoming calls and directed callers to appropriate department or employee.
Operations Supervisor
Social Security Adminstration
Fort Worth, TX
08.2022 - 09.2024
- Developed strong relationships with customers through excellent customer service practices.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Interpreted and explained work procedures and policies to brief staff.
- Led team of 8 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Management Support Specialist
Social Security Adminstration
Fort Worth, Texas
10.2019 - 08.2022
- Conducted research on behalf of the management team when needed.
- Coordinated with IT department to resolve technical issues and maintain office equipment.
- Assisted management team with administrative tasks, such as creating presentations, scheduling meetings and taking minutes.
- Generated weekly status reports summarizing accomplishments made by different teams within the organization.
- Received and distributed mail, letters and packages.
- Processed incoming mail and distributed it to appropriate personnel within the organization.
- Handled incoming calls and directed callers to appropriate department or employee.
Operations Supervisor
Social Security Administration, SSA
Fort Worth, Texas
02.2012 - 10.2019
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Led team of 5-10 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Interpreted and explained work procedures and policies to brief staff.
- Identified areas of improvement and developed strategies to increase efficiency.
Education
Bachelor of Arts - Political Science
Baylor University
Waco, TX05-1993
Skills
- Office administration
- Document management
- Data analysis
- Meeting coordination
- Customer service
- Team leadership
- Conflict resolution
- Process improvement
- Presentation preparation
- Written communication
Timeline
Management Support Specialist
Social Security Administration, SSA
10.2024 - Current
Operations Supervisor
Social Security Adminstration
08.2022 - 09.2024
Management Support Specialist
Social Security Adminstration
10.2019 - 08.2022
Operations Supervisor
Social Security Administration, SSA
02.2012 - 10.2019
Bachelor of Arts - Political Science
Baylor University