Darranique Drayton
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Sales Representative
Comcast Business
01.2024 - 11.2024
- Communicated product features, advantages, and benefits to customers
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels
- Cold called potential customers to generate leads
Sales Representative
Charter Spectrum
06.2022 - 08.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Generated new sales leads through cold calling and networking activities
- Conducted market research to identify potential customers and their needs
- Leveraged CRM system to manage sales activities and track sales performance
Front Desk Representative
Bowlero Corporation
11.2020 - 03.2022
- Greeted customers in a friendly and courteous manner
- Verified customer identification and processed payments for services rendered
- Assisted with check-in and check-out procedures by confirming reservations and collecting payment information
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies
Receptionist
Financial Aid Office
01.2017 - 03.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Updated daily log book with information about visitors entering the premises
- Scheduled appointments for clients, customers, and other visitors
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
Education
BBA - BUSINESS ADMINISTRATION AND MANAGEMENT
Benedict College
Columbia, SC05.2023
Skills
- Network Development
- Revenue Generation
- Competitor Research
- Customer Service
- Integrity
- Communication skills
- Active listening
- Relationship Building
- Team Management
- Organizational Skills
- Data Entry
Timeline
Sales Representative
Comcast Business
01.2024 - 11.2024
Sales Representative
Charter Spectrum
06.2022 - 08.2023
Front Desk Representative
Bowlero Corporation
11.2020 - 03.2022
Receptionist
Financial Aid Office
01.2017 - 03.2020
BBA - BUSINESS ADMINISTRATION AND MANAGEMENT
Benedict College
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