Dynamic small business owner with a proven track record at Kratt Management, excelling in operations management and customer relations. Successfully developed strategic plans that drove financial growth and enhanced brand awareness. Skilled in contract management and relationship building, fostering strong client connections that resulted in increased customer satisfaction and repeat business.
Work History
Owner
Lakewood Flooring
Chicago, IL
1999 - 2024
Managed commercial and retail properties, focusing on security and theft prevention.
Owner
Kratt Management
Detroit, Milwaukee, Chicago, Indianapolis
1999 - 2024
Developed business plan outlining operational strategies and target market analysis.
Researched industry trends to identify potential opportunities for growth and expansion.
Established vendor relationships to ensure quality supply chain management.
Designed marketing materials to promote brand awareness and attract customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Implemented marketing strategies to increase brand awareness and attract new customers.
Trained and motivated employees to perform daily business functions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.