Darrell Banks
Conyers,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service, Sales or Support position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Williams-Sonoma
09.2023 - 09.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
Customer Associate
Amazon
10.2019 - 02.2020
- Company Overview: Amazon warehouse environment
- Received and put away merchandise inventory while meeting hourly quota
- Used scanners to read bar codes on boxes to properly stock merchandise
- Prepared customers' orders for delivery
- Amazon warehouse environment
Warehouse Associate
Amazon DSP
01.2018 - 08.2018
- Company Overview: Amazon warehouse environment
- Load and unloaded trucks
- Moved merchandise from loading platform
- Assisted in warehouse as needed
- Stocked shelves and freezer with store merchandise in a timely manner
- Amazon warehouse environment
Education
No Degree - Cybersecurity
Gwinnett Technical College
Duluth, GA10-2026
High school diploma -
Rockdale County High School
Conyers, GA05.2020
Skills
- Computer Skills
- Customer service
- Warehouse distribution
- Windows Remote Desktop
- RF Scanner
Certification
CompTIA A+, 09/01/19, Present
Timeline
Customer Care Representative
Williams-Sonoma
09.2023 - 09.2024
Customer Associate
Amazon
10.2019 - 02.2020
Warehouse Associate
Amazon DSP
01.2018 - 08.2018
High school diploma -
Rockdale County High School
No Degree - Cybersecurity
Gwinnett Technical College
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