Darrell Burroughs
McKeesport,PA
Summary
I am a fast learner and a hard worker looking for a change in career. I have strong communication and technology skills along developed during my time in education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Attendance Specialist
Propel Schools
Homestead, USA
03.2025 - Current
- Oversees all aspects of student attendance for two different schools.
- This includes entering student absence and excuse data to multiple data processing systems, daily calls to the families of absent and truant students, holding meetings with families regarding attendance, transportation duties as needed, as well as filing truancy documents with the magistrate and testifying in the following court proceedings.
- There are additional daily duties outside of the role such as lunch monitoring and bag checks.
Youth Coach
Auberle: 412 Youth Zone
Pittsburgh, USA
11.2024 - 03.2025
- In this position I served as a social worker for a high volume of homeless and disenfranchised youth.
- This role included making sure my youth had access to food, clothing and shelter, assisting and guiding them towards education or employment, helping them to acquire any vital documents they didn't have, ensuring they are able to experience significant age appropriate activities (such as acquiring a dress/tuxedo for prom), and maintaining a log of any meaningful contacts I had with any of the youth in a government database.
- There is also a group space for the youth that we were responsible for operating and maintaining that provides the youth different daily activities, access to laundry and showers, as well as preparing breakfast, lunch and dinner for the youth.
Patient Access Coordinator
AHN Neuroscience Institute
Jefferson Hills, USA
06.2023 - 11.2024
- In this position I served as the face of the office; greeting patients as they enter the office, checking patients in/out of appointments, scheduling new and follow-up appointments, preparing patient referrals, answering phones, scanning information into patients charts, coordinating contact between other offices and providers, and a number of other clerical tasks.
- Additionally I served as a point of contact between patients and the clinical staff by relaying information to patients from the providers, rescheduling appointments as needed, and directing patient questions to the appropriate parties if I am unable to answer them myself.
Contact Center Specialist
UPMC
Pittsburgh, USA
02.2023 - 06.2023
- The primary responsibility of this role was fielding inbound calls from patients who need to schedule appointments or have questions about their appointments.
- This task includes: simultaneously navigating EPIC and scheduling protocol documents, verifying Personal Health Information to authorize information disclosure, confirming the existing of a PRD or POA in cases of someone besides the patient asking for information, exhibiting excellent customer service skills, probing patients for information to properly schedule the appointment with an appropriate provider, and filing CRMs or redirecting the patient to facility representatives for unique situations where I am unable to perform scheduling duties.
- Other duties include: adhering to Quality Assurance guidelines, maintaining up-to-date knowledge of frequently evolving protocols for many different departments, as well as a variety of other minor tasks.
Sales Representative
Sleep Number
Homestead, USA
09.2021 - 04.2022
- As a Sales Representative with Sleep Number my primary duty was engaging incoming customers with an in-depth demonstration of the many features and solutions available with their high-end product.
- If customers proceeded with a purchase, I would help them choose the perfect bed model, size, and base for their lifestyle and assist them in the completion of a financing request if needed.
- Following closure of a sale, I maintained contact with buyers to ensure they were prepared for their delivery date then later followed-up to confirm they are receiving a quality sleep.
- Additional duties included working through a call list in an effort to close sales over the phone or attract more buyers into the store, maintaining a clean store and sanitizing beds after each sales demonstration, data entry, appointment setting, and logging KPI information at the end of the night.
Substitute Teacher
Urban Pathways Charter School
Pittsburgh, USA
12.2019 - 03.2020
- As a substitute teacher I was tasked with taking over the responsibilities of the teacher I covered for the day.
- Usual duties would include: taking attendance, distributing and explaining the assignment for the day, assisting any struggling students with the completion of their work, and general classroom and behavioral management.
- There were various other non-classroom responsibilities as well such as the monitoring of lunch and hallways, and attending meetings with administration.
Building Substitute Teacher
Steel Valley School District
Munhall, USA
12.2017 - 12.2019
- As a substitute teacher I was tasked with taking over the responsibilities of the teacher I covered for the day.
- Usual duties would include: taking attendance, distributing and explaining the assignment for the day, assisting any struggling students with the completion of their work, and general classroom and behavioral management.
- There were various other non-classroom responsibilities as well such as the monitoring of lunch and hallways, and attending meetings with administration.
Education
Bachelor of Education - Social Science Education
Robert Morris University
Skills
- EMR systems
- Customer support
- Clerical experience
- Office experience
- HIPAA
- CPR
- Project management
- Medical scheduling
- Google Suite
- Office management
- Curriculum Development
- Medical terminology
- Childcare
- Patient care
- Data entry
- Working with people with disabilities
- Typing
- Medical billing
- Microsoft Office
- Tutoring
- Teaching
- Computer skills
- CRM software
Certification
- Driver's License
- Pennsylvania Teaching Certification
- Substitute Teaching Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Attendance Specialist
Propel Schools
03.2025 - Current
Youth Coach
Auberle: 412 Youth Zone
11.2024 - 03.2025
Patient Access Coordinator
AHN Neuroscience Institute
06.2023 - 11.2024
Contact Center Specialist
UPMC
02.2023 - 06.2023
Sales Representative
Sleep Number
09.2021 - 04.2022
Substitute Teacher
Urban Pathways Charter School
12.2019 - 03.2020
Building Substitute Teacher
Steel Valley School District
12.2017 - 12.2019
Bachelor of Education - Social Science Education
Robert Morris University