Marteena Pennant
Charlotte,NC
Summary
Seeking a position in a healthcare or professional environment that fosters growth and stability. Committed to leveraging extensive knowledge and skills to deliver high-quality performance. Recognized for organizational efficiency and teamwork, with a strong dedication to excellence.
Overview
15
15
years of professional experience
Work History
Administrative Assistant I/ Attendance Manager
Charlotte Mecklenburg School System
Charlotte, USA
04.2023 - Current
- Monitor student attendance and maintain accurate records daily.
- Coordinate communication between parents, teachers, and administration regarding student attendance issues.
- Developed reports analyzing attendance patterns for review by school administration.
- Resolve attendance disputes by investigating student records and communicating findings.
- Collaborated with counselors to address chronic absenteeism and support affected students.
- Perform Clerical level work in support of administrators while conducting daily office operations
- Foster inclusivity through effective communication practices and positive public relations.
- Respond to direct inquiries and route calls for prompt and efficient resolution with confidentiality and a high level of professionalism
- Maintain and update records, files and forms in all formats
Patient Services Coordinator
CAROLINAS PAIN CENTER PLLC
Huntersville, USA
05.2020 - 10.2022
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Maintained electronic health records and ensured accuracy of patient information.
- Collaborated with medical staff to streamline communication and improve workflow.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Resolved customer service issues in a timely manner according to established policies.
- Coordinated the release of medical records to third parties upon request.
- Adhered to HIPAA regulations when handling confidential patient information.
- Facilitated referrals for specialty care services, enhancing patient access to necessary medical care.
- Organized and maintained patient charts with proper classification and filing systems.
- Registered new patients in accordance with HIPAA guidelines.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Ensured all patient forms were completed properly before submitting them for processing.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Customer Service Agent
Piedmont Ground Handling/ American Airlines
Charlotte, USA
04.2011 - 01.2022
- Maintained clean, organized work environment to enhance operational efficiency.
- Attended training sessions to stay informed on new products and services.
- Executed ramp responsibilities to support efficient ground handling processes.
- Operated ground support equipment to ensure timely aircraft servicing.
- Cleaned and maintained aircraft interiors to meet safety and appearance standards. aircraft appearance inside the cabin as requested by flight crew between flights
- Conducted safety inspections on equipment before each use.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
CMA (AAMA)/ Registrar Front Office Support Staff
Atrium Health University City Pain Management
Charlotte, USA
10.2017 - 05.2020
- Assisted physicians with patient examinations and procedures in pain management clinic.
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Arranged patient appointments to optimize scheduling and clinic efficiency. for patients via phone and in person.
- Educated patients on treatment plans, medications, and post-procedure care instructions.
- Collaborated with multidisciplinary teams to enhance patient care strategies and outcomes.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Cleaned and maintained medical equipment following procedures and standards.
- Provided administrative support to all departments including data entry, word processing, photocopying and scanning of documents.
Education
Certified Medical Assistant -
Ridley Lowell Business and Technical Institute
Binghamton, NY06-1999
High school diploma -
Binghamton High School
31 Main Street Binghamton NY 1390506-1986
Skills
- Medical Office support
- EMR Systems
- Epic
- Patient Care and Teaching
- Procedure management
- Medical Records
- Referrals
- Insurance
- Office Administration
- Supply management
- Customer Service
- Communication Skills
Timeline
Administrative Assistant I/ Attendance Manager
Charlotte Mecklenburg School System
04.2023 - Current
Patient Services Coordinator
CAROLINAS PAIN CENTER PLLC
05.2020 - 10.2022
CMA (AAMA)/ Registrar Front Office Support Staff
Atrium Health University City Pain Management
10.2017 - 05.2020
Customer Service Agent
Piedmont Ground Handling/ American Airlines
04.2011 - 01.2022
Certified Medical Assistant -
Ridley Lowell Business and Technical Institute
High school diploma -
Binghamton High School