Darrell Coston, Jr.
Raleigh,NC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware support to users and developing and implementing technical solutions.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Residential Peer Counselor
Upward Bound, Saint Augustine's University
- Improved student self-awareness by guiding them through personal reflection exercises and goal-setting activities.
- Developed strong rapport with students, fostering a trusting environment for open communication and tutorial support.
- Collaborated with other counselors to provide safe housing and study plans for students.
- Assisted students in developing study strategies for managing classes, resulting in better grades.
Server
Logan's Restaurant
01.2017 - 01.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Residential Counselor Manager
Omega Independent Living Services
01.2013 - 01.2015
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Mentor & Tutorial Counselor
YMCA Raleigh
01.2009 - 01.2010
- Enhanced mentee performance by providing personalized guidance and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
Computer Technician
North Carolina Central University
01.2006 - 01.2009
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Implemented data backup solutions to protect vital company information from potential loss.
Education
Master of Arts - Educational Technology & Instructional Design
North Carolina Central University
Durham, North Carolina12.2023
Bachelor of Science - Geographical Information Systems
North Carolina Central University
Durham, North Carolina12.2010
Skills
- Instructional Systems Design Implementation
- Online Course Design and Development
- Design School Technology Plans
- Create Video Gaming Products
Certification
- Learning Theory and Practice for Publishers
- Computer Networking and Digital Network Security
- Information Systems Security Professional
- Project Management
- Fundamentals of System Design and Implementation
- Instructional Design for Active Learning in 21st Century Education
Timeline
Server
Logan's Restaurant
01.2017 - 01.2018
Residential Counselor Manager
Omega Independent Living Services
01.2013 - 01.2015
Mentor & Tutorial Counselor
YMCA Raleigh
01.2009 - 01.2010
Computer Technician
North Carolina Central University
01.2006 - 01.2009
Residential Peer Counselor
Upward Bound, Saint Augustine's University
Master of Arts - Educational Technology & Instructional Design
North Carolina Central University
Bachelor of Science - Geographical Information Systems
North Carolina Central University
- Learning Theory and Practice for Publishers
- Computer Networking and Digital Network Security
- Information Systems Security Professional
- Project Management
- Fundamentals of System Design and Implementation
- Instructional Design for Active Learning in 21st Century Education
Research And Academic Programs
- North Carolina Central University, Aspiring Eagle Scholar, 2006-06-01, 2006-08-31
- North Carolina Central University, Julius Chambers Biotechnology Research Program, 2004-06-01, 2004-08-31
- University of North Carolina at Chapel Hill, Wake Area Health Education Center, 2001-06-01, 2003-08-31
Research And Academic Programs
- North Carolina Central University, Aspiring Eagle Scholar, 2006-06-01, 2006-08-31
- North Carolina Central University, Julius Chambers Biotechnology Research Program, 2004-06-01, 2004-08-31
- University of North Carolina at Chapel Hill, Wake Area Health Education Center, 2001-06-01, 2003-08-31
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