Summary
Overview
Work History
Education
Skills
Timeline
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Darrell Dillahunt

Ashland,MA

Summary

Dynamic Senior Software Engineer for 27 years with a proven track record at Dell Technologies, excelling in troubleshooting complex Symmetrix software issues. Adept at mentoring new employees and enhancing customer satisfaction through effective communication. Skilled in technical analysis and software documentation, driving improvements in product performance and support efficiency.

Overview

30
30
years of professional experience

Work History

Senior Software Engineer

Dell Technologies
06.1998 - 06.2025
  • Enhanced customer satisfaction by promptly addressing and resolving software-related concerns regarding EMC/Dell storage systems: Symmetrix Solutions Enabler software, Unisphere, SRDF, CloudIQ on windows and Linux platforms.
  • Delivered high-quality remote support services to clients across multiple time zones, maintaining strong relationships through effective communication.
  • Served as a key liaison between customers, development teams, and sales representatives to ensure clear communication on expectations and deliverables.
  • Collaborated with cross-functional teams to identify and resolve critical software bugs, improving overall product performance.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.

Production Support Engineer

Fidelity
06.1995 - 06.1998
  • Provided production support processing financial batch cycles.
  • Ran batch cycles using the following systems: UNIX, AS400, VAX/VMS, & Stratus.
  • Collaborated with cross-functional teams to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
  • Mentored and trained new employees.
  • Provided UNIX system administration support which involved, installs, networking, patching and backing up critical systems.

Education

High School Diploma -

Bellingham High School
Bellingham, MA
05-1976

Skills

  • Troubleshooting Symmetrix software storage issues involving solutions enabler, Unisphere, SRDF, CloudIQ
  • Mentorship for new hires
  • Analytical problem-solving
  • Data-driven analysis
  • Knowledge base article creation
  • Customer support for the following products: Solutions Enabler, Unisphere, SRDF, CloudIQ

Timeline

Senior Software Engineer

Dell Technologies
06.1998 - 06.2025

Production Support Engineer

Fidelity
06.1995 - 06.1998

High School Diploma -

Bellingham High School

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Darrell Dillahunt