Darrell Eggleston Jr.
Baltimore,MD
Summary
Dynamic customer service professional with proven expertise at The Home Depot Inc, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in problem resolution and product knowledge, consistently delivering satisfactory outcomes and fostering repeat business. Committed to excellence in customer engagement and support.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Dick Sporting Goods
09.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
Business Administration
Patterson High School
Baltimore, MDSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Product knowledge
- Order fulfillment
Timeline
Customer Service Representative
The Home Depot Inc
05.2024 - Current
Sales Associate
Dick Sporting Goods
09.2023 - 04.2024
Business Administration
Patterson High School
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