Darrell Jones
Loganville,GA
Summary
Versatile Account Manager with 8 years of experience in attracting and retaining top accounts, maintaining strong relationships with clients and improving sales and revenue. Working knowledge of website enhancement, training, support, strategic selling, and best sales industry practices. Excellent written and oral communication skills with specialties in boosting revenue and minimizing churn.
Overview
8
8
years of professional experience
Work History
Senior Accounts Manager
CarNow
Marietta, GA
01.2024 - Current
- Develop and maintain relationships with major franchise dealers within multiple regions.
- Consistently exceeds monthly retention goals and upsell quotas through effective communication and resolving customer issues.
- Assist with launches, onboarding and delivery of CarNow's products through demonstrations.
- Analyzed operational data within competitors and monitored industry trends in revenue to enhance sale strategies.
- Utilize CRM tools to track and manage sale activities and pipeline.
Senior Regional Performance Manager
CarNow
Marietta, GA
01.2021 - 01.2024
- Performed product consultation and training of Software Solutions.
- Analyzed major high-volume dealerships productivity to identify areas for improvement.
- Conducted regular meetings with dealers to discuss performance objectives and expectations.
- Implemented strategies to improve team collaboration and communication.
- Provided feedback to dealers on their performance, progress, and development needs.
Clients Success Manager
CarNow
Marietta, GA
07.2016 - 04.2022
- Created strategies to track better procedures to decrease time for chat solutions on dealer websites.
- Built reports and contracts with 90% plus accuracy.
- Collaborated and integrated with clients' third party providers to new software.
- Provided customers with technical support and guidance on product usage.
- Assisted in onboarding new customers, ensuring a smooth transition into the platform.
Education
MBA - Business Administration And Management
Argosy University
Orange, CA05-2014
Bachelor of Science - Mass Communication
Clark Atlanta University
Atlanta, GA05-2010
Skills
- Relationship Building And Management
- Business Opportunity Development
- Marketing Strategy
- Business Analysis
- Solution Sales
- Issue Resolution
- Experience In Leadership Roles
- Microsoft Office
Timeline
Senior Accounts Manager
CarNow
01.2024 - Current
Senior Regional Performance Manager
CarNow
01.2021 - 01.2024
Clients Success Manager
CarNow
07.2016 - 04.2022
MBA - Business Administration And Management
Argosy University
Bachelor of Science - Mass Communication
Clark Atlanta University