Darrell Knight
Human Resource Management Systems
Waldorf ,MD
Summary
Successful at analyzing and solving information system problems with speed and accuracy to support business needs. Experienced in working with information from different data centers. Maintains both hardware and software system components in optimal condition.
Overview
20
20
years of professional experience
Work History
Systems Manager
Department of Defense
Andrews AFB, MD
12.2021 - Current
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Managed databases, network infrastructure and system controls.
- Provided quick emergency response, troubleshooting and problem resolution.
- Authored and maintained system technical documentation.
- Maintained systems in good working order.
- Directed daily assignments and process workflows.
- Spearheaded automation of several system administration functions, reducing required billable hours of intervention.
- Drafted interface plans to connect local desktop networks with remote, high-performance computing clusters.
- Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
- Created centralized configuration management plans for multi-site businesses, prioritizing standardized system frameworks to ease future support deployments.
- Maintained disk storage by verifying and preserving terabytes across physical locations.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Performed data backups and disaster recovery operations.
- Monitored network performance to determine adjustments needed.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Installed security software to protect networks.
Education
Bachelor of Science - Military Information Systems Technology
University of Michigan - Ann Arbor
Ann Arbor, MI05.2011
Skills
- Performance Improvements
- Troubleshooting Skills
- Technical Documentation
- Administration Protocols
- Remote Support
- Data Center Integration
- Infrastructure Planning
- Security Improvements
- Microsoft Office
- Good Work Ethic
- Friendly, Positive Attitude
- Planning & Organizing
Timeline
Systems Manager
Department of Defense
12.2021 - Current
Bachelor of Science - Military Information Systems Technology
University of Michigan - Ann Arbor
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