Darrell Lawson
Clarksville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fraud Prevention Specialist for Verizon Wireless
CBE Group
10.2022 - 03.2024
- Conducted thorough investigations of suspected fraud cases, leading to recovery of lost funds.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Collaborated with cross-functional teams to implement effective anti-fraud measures across organization.
Set up Operator
Akebono Brake
10.2015 - 06.2019
- Assisted in training new employees on proper machine set-up techniques, fostering a culture of teamwork and continuous improvement.
- Contributed to the development of standard operating procedures for efficient machine set-up processes across multiple departments.
- Ensured product quality by adhering to strict company guidelines and standards during set-up processes.
- Collaborated with Quality Control teams to address any non-conformance issues, upholding high product standards throughout the manufacturing process.
Customer Service Representative
Convergys
10.2007 - 07.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Aircraft Maintenance Technician
United States Air Force, USAF
12.2002 - 12.2006
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Removed components such as landing gear, engines, and flight control.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
Education
No Degree - Biology
APSU 2009-2013
Clarksville, TNSkills
- Analytical mindset
- Cybersecurity awareness
- Fraud Prevention Strategies
- Data Entry
- Call center experience 3 years
- Conflict Resolution
- Order Processing
- Data Collection
Certification
Certified Crane Operator
- CFE - Certified Fraud Examiner
Timeline
Fraud Prevention Specialist for Verizon Wireless
CBE Group
10.2022 - 03.2024
Set up Operator
Akebono Brake
10.2015 - 06.2019
Customer Service Representative
Convergys
10.2007 - 07.2009
Aircraft Maintenance Technician
United States Air Force, USAF
12.2002 - 12.2006
No Degree - Biology
APSU 2009-2013
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