Tracey Brown
Northglenn,Colorado
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level reception position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Patient Advocate
Rocky Mountain Men's Clinic
Denver, CO
07.2025 - Current
- Educated patients on treatment options and healthcare services available.
- Assisted patients in navigating insurance processes and benefits.
- Coordinated communication between healthcare providers and patients to ensure clarity.
- Developed patient education materials to enhance understanding of medical procedures.
- Mentored new staff on effective patient advocacy techniques and resource utilization.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
- Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Taught patients and families to use at-home medical equipment.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Back Office Assistant
Comfort Dental
Northglenn, CO
04.2012 - Current
- Audited timesheets and payroll records for accuracy.
- Verified timekeeping records and handled any discrepancies with employees.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Obtained underwriting approval by completing application for coverage.
Office Coordinator
Rocky Mountain Men's Clinic
North Denver
03.2023 - 07.2025
- Coordinated scheduling and communication for patient appointments, enhancing office efficiency.
- Assisted in managing medical records and patient information systems, ensuring data accuracy.
- Prepared and organized clinic materials, streamlining workflow for healthcare providers.
- Implemented office procedures that improved patient intake process and reduced wait times.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reconciled account files and produced monthly reports.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
Front and Back Office Medical Assistant
Colorado Pain Management
Thornton, CO
04.2008 - 09.2012
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Ordered prescription refills on behalf of existing office patients.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Submitted patient statements and medical billing to insurance companies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Posted payments and charges to patient accounts and participated in billing processes.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Submitted insurance claims and updated patients' insurance information.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Collected deductibles and copays to post money to patient accounts.
Education
MDAA
EVEREST COMMUNITY COLLEGE
Thornton, Co05-2008
Skills
- Customer Service
- Clerical Support
- Reminder Calls
- Verifying Eligibility
- Examination Room Preparation
- Data Collections
- Clinic Administration
- Complex Problem-Solving
Timeline
Patient Advocate
Rocky Mountain Men's Clinic
07.2025 - Current
Office Coordinator
Rocky Mountain Men's Clinic
03.2023 - 07.2025
Back Office Assistant
Comfort Dental
04.2012 - Current
Front and Back Office Medical Assistant
Colorado Pain Management
04.2008 - 09.2012
MDAA
EVEREST COMMUNITY COLLEGE