Summary
Overview
Work History
Education
Skills
Timeline
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Darrell M Young

Indianapolis,IN

Summary

Motivated recent Medical Office Administrator graduate with a strong background in customer service and healthcare. Eager to secure a full-time position and advance in the field of health administration with a reputable organization known for delivering top-quality care to a wide range of patients. Passionate about contributing to the well-being of diverse patient populations and dedicated to making a positive impact in the healthcare industry.

Overview

6
6
years of professional experience

Work History

Team Leader

Steak N Shake
06.2025 - Current
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Direct Support Professional

Gray Residential
10.2024 - 04.2025
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Team Leader

Wendys Fast Food
05.2022 - 10.2024
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Direct Support Professional

DSA Caregivers Inc.
04.2019 - 06.2022
  • Assist with Daily Activities
  • Facilitate a Safe Environment
  • Nurture Client Relationships
  • Follow Patient Care Plans
  • Keep Detailed Patient Reports

Associate

Popeyes
01.2021 - 05.2022
  • Provide Prompt Service
  • Ensure Order Accuracy
  • Maintain a Clean Workspace
  • Task Management Communicate Effectively
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Associate

Qdoba
06.2020 - 08.2020
  • Maintain Product Knowledge
  • Deliver Exemplary Guest Service
  • Food Preparation and Distribution
  • Resolve Guest Concerns Uphold Safety and Sanitation Standards

Education

Certificate - Medical Office Administration

Institute of Medical and Business Careers
05.2021

Associate of Science - Health Support And Technology

Institute of Business And Careers
09-2022

Skills

  • CLIENT SERVICE
  • MICROSOFT OFFICE
  • HIPAA COMPLIANCE
  • COMMUNICATION
  • TEAMWORK
  • Complaint resolution
  • Mentoring
  • Leadership
  • Teamwork and collaboration
  • Coaching
  • Flexible schedule
  • Verbal and written communication

Timeline

Team Leader

Steak N Shake
06.2025 - Current

Direct Support Professional

Gray Residential
10.2024 - 04.2025

Team Leader

Wendys Fast Food
05.2022 - 10.2024

Associate

Popeyes
01.2021 - 05.2022

Associate

Qdoba
06.2020 - 08.2020

Direct Support Professional

DSA Caregivers Inc.
04.2019 - 06.2022

Certificate - Medical Office Administration

Institute of Medical and Business Careers

Associate of Science - Health Support And Technology

Institute of Business And Careers

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