Darren Alonso
Starbucks
MOBILE,AL
14
years of professional experience
Experienced Shift Leader skilled in training and mentoring teams, ensuring high-quality service and operational efficiency. Committed to driving continuous improvement and maintaining positive brand experiences through effective conflict resolution.
Work History
Shift Leader
13 Years 9 Months- Led team in daily operations, ensuring high-quality service and customer satisfaction.
- Implemented efficient workflow practices, reducing wait times during peak hours.
- Trained and mentored new partners on espresso preparation and customer engagement techniques.
- Conducted regular inventory assessments to maintain stock levels and minimize waste.
- Monitored performance metrics, driving continuous improvement in store operations.
- Resolved customer complaints effectively, fostering a positive brand experience.
- Maintained cleanliness and organization of work areas, adhering to health regulations.
Education
High School Diploma
Skills
Inventory management
Cash handling
Team leadership
Customer service focus
Problem-solving
Conflict resolution
Employee morale boosting
Timeline
Shift Leader
Starbucks
01.2013 - CurrentRead More
Theodore High School
High School Diploma
Read More