DARREN ANDREWS
Reynoldsburg,OH
Summary
Versatile Assistant General Manager with 12 years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Supervisor
Compass
Hilliard, OH
01.2026 - 04.2026
- Supervised team operations, ensuring compliance with safety and quality standards.
- Streamlined workflow processes, enhancing productivity and reducing operational delays.
- Mentored staff on best practices, fostering skill development and teamwork.
- Implemented training programs that improved employee performance and engagement.
Assistant General Manager
Donatos
Reynoldsburg, OH
11.2017 - 02.2023
- Resolved problems promptly to elevate customer approval.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Pizza Hut
Columbus, OH
06.2010 - 05.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Human Services
Turo College
Brooklyn, NYSkills
- Employee Discipline
- Strategic Planning Skill
- Budget Controls
- Sales Forecasting
- Financial Reporting
- Staff Management
- Budgeting and Cost Control
- Inventory Control
- Profit and Loss Control
- Team Leadership Expertise
Timeline
Supervisor
Compass
01.2026 - 04.2026
Assistant General Manager
Donatos
11.2017 - 02.2023
General Manager
Pizza Hut
06.2010 - 05.2017
Human Services
Turo College