Darren Barber
Wells Fargo
Glendale,AZ
1
Certification
19
years of professional experience
Hardworking and passionate customer oriented . Ready to help achieve both personal and professional goals. Authorized to work in the US for any employer
Work History
Customer Service Representative
1 Year 1 Month- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating investment platforms, ensuring a seamless experience.
- Educated clients on financial products to enhance understanding and satisfaction.
- Collaborated with team members to improve service delivery processes and efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Amazon Fulfillment Associate
8 Months- 1. Go around the warehouse picking items for customer’s orders.
- 2. Loading products on to trucks, making sure the truck departs on time.
Customer Service Representative
5 Months- Answer inbound calls, building rapport with the clients. Answering any questions they may have about their 401K account. Educating the clients on the differences between contributions.
- Processing transactions such as withdrawals and loan.
- Explaining the tax implications of taking withdrawals from a 401K account.
Game Ambassador
11 Months- Organized and executed engaging game events, including tournaments, workshops, and demos, to foster community engagement and excitement.
- Provided exceptional customer service by proactively assisting and educating players on game mechanics, strategies, and troubleshooting technical issues.
- Developed and maintained strong relationships with players, influencers, and industry professionals, resulting in increased brand loyalty and game participation.
- Conducted comprehensive market research and competitor analysis to identify new game trends and opportunities, resulting in successful implementation of innovative marketing strategies
Waiter/Server
7 Years 2 Months- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages.
- Maintained a clean and organized work environment by efficiently setting up tables, sanitizing surfaces, and restocking necessary items.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation, addressing any customer concerns or special requests.
- Managed cash and credit transactions with precision, processing payments, and providing customers with accurate change while maintaining a balanced cash drawer
Data Entry/Mail Clerk
2 Years- Entered and verified large volumes of data with a high level of accuracy, ensuring data integrity and improving overall efficiency of data management systems.
- Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery and efficient workflow.
- Assisted in managing and maintaining inventory of office supplies, resulting in cost savings and streamlined procurement processes.
- Operated mailroom equipment, including postage meters and mail folding machines, to process outgoing mail accurately and efficiently.
- Collaborated with cross-functional teams to implement digital mailroom systems, reducing paper waste and improving overall operational efficiency
Waiter
3 Years 8 Months- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages.
- Maintained a clean and organized work environment by efficiently setting up tables, sanitizing surfaces, and restocking necessary items.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation, addressing any customer concerns or special requests.
- Managed cash and credit transactions with precision, processing payments, and providing customers with accurate change while maintaining a balanced cash drawer
Customer Service Representative
2 Months- Resolved customer inquiries and concerns promptly and effectively, maintaining a high customer satisfaction rating of 98%.
- Provided exceptional customer service through active listening and empathy, resulting in a 15% increase in customer retention.
- Demonstrated strong problem-solving skills by proactively identifying and resolving complex customer issues, reducing escalations by 20%.
- Collaborated with cross-functional teams to implement process improvements, leading to a 30% reduction in average handling time and increased department efficiency
Sales Representative
3 Months- Developed and delivered engaging sales presentations to convey product benefits.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales revenue by identifying and targeting high-potential accounts
Store Clerk/Trainer
8 Years 8 Months- Maintained current knowledge of promotions, discounts, and special offers in order to provide accurate information to customers.
- Supported visual merchandising efforts by creating attractive displays that showcased products effectively and drove customer interest.
- Performed cash, card and check transactions to complete customer purchases.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Conducted inventory counts by adding each item in stock and documenting in computer system
Education
High school or equivalent
Skills
Organizational Skills
Microsoft Outlook
Customer Service (10+ years)
Leadership
Training (3 years)
Training & development
Communication skills
Supervising experience
Serving Experience (6 years)
Strategic planning
Computer skills
Supervising Experience
Fast learner
Typing
Sales
Data entry
Call center
Mentoring
Team Management
Phone etiquette (Less than 1 year)
Typing (2 years)
Customer service
Word (2 years)
Certification
Food Handler Certification
Timeline
Customer Service Representative
Wells Fargo
06.2025 - CurrentRead More
Amazon Fulfillment Associate
Amazon Warehouse
10.2024 - 06.2025Read More
Customer Service Representative
Vanguard
04.2024 - 09.2024Read More
Game Ambassador
Puttshack
05.2023 - 04.2024Read More
Data Entry/Mail Clerk
Gregory S. Young Co L.P.A
02.2021 - 02.2023Read More
Customer Service Representative
Spectrum
07.2020 - 09.2020Read More
Waiter
Keystone Bar and Grill
06.2018 - 02.2022Read More
Sales Representative
T Cubed
09.2016 - 12.2016Read More
Waiter/Server
Dave & Busters
03.2016 - 05.2023Read More
Store Clerk/Trainer
Kroger
06.2007 - 02.2016Read More
North College Hill Jr/Sr High School
High school or equivalent
Read More