Darren Darby
Daytona Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Sales Lead Manager
EXPRESS
Daytona Beach, FL
09.2023 - Current
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted with training new employees on receiving procedures, serving as a knowledgeable resource for questions and guidance.
Member Service Specialist
Space Coast Credit Union
Daytona Beach , FL
02.2022 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Cross-sold bank services and products to uplift customer investments.
- Created and maintained detailed database to develop promotional sales.
Member Service Representative
H&M Hennes & Mauritz
Daytona Beach , FL
08.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Sales Associate
Target
Daytona Beach , FL
09.2018 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Sales Associate
BED BATH AND BEYOND
Daytona Beach , FL
07.2017 - 09.2019
- Solved customer challenges by offering relevant products and services.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Timeline
Sales Lead Manager
EXPRESS
09.2023 - Current
Member Service Specialist
Space Coast Credit Union
02.2022 - 08.2023
Member Service Representative
H&M Hennes & Mauritz
08.2021 - 02.2022
Sales Associate
Target
09.2018 - 07.2021
Sales Associate
BED BATH AND BEYOND
07.2017 - 09.2019
High School Diploma -
Deltona High School
08.2014 - 06.2017
Education
High School Diploma -
Deltona High School
Deltona, FL 08.2014 - 06.2017
Skills
- Customer Relationship Development
- Deposit and Withdrawal Management
- Bank Deposits
- Financial Decision Assistance
- Identity Verification
- Transaction Error Identification
- Daily Logs
- Financing Options
- Financial Due Diligence
- Recordkeeping Compliance
- Referral Generation
- Secure Bank Vaults
- Bank Services and Products Recommendation
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPaid sick leaveHealthcare benefitsFlexible work hoursCompany CultureWork-life balance401k matchPaid time offPersonal development programsSimilar Profiles
Keyshlianie SerranoKeyshlianie Serrano
Custodian school at ExpressCustodian school at Express
Stephano BarronStephano Barron
Plumbing Service Technician at ExpressPlumbing Service Technician at Express
Mildred RosarioMildred Rosario
Assistant Manager, Sales Lead at EXPRESSAssistant Manager, Sales Lead at EXPRESS
Pamela BishopPamela Bishop
Assistant Manager Express in Palm Beach, Florida at ExpressAssistant Manager Express in Palm Beach, Florida at Express
Lincoln CrossLincoln Cross
Certified Phlebotomist Technician at AdventHealthCertified Phlebotomist Technician at AdventHealth