Darren Delk
Millington,TN
Summary
Dynamic Service Specialist with a proven track record at Baxter Health Care, excelling in customer relationship management and problem resolution. Enhanced client satisfaction through effective cross-functional coordination and timely service delivery. Recognized for consistently meeting performance metrics and fostering strong client retention strategies in a fast-paced healthcare environment.
Overview
8
8
years of professional experience
Work History
Service Specialist
Vantive Health Care
06.2018 - Current
Delivery of medical supplies to in home P.D. dialysis patients
Service Specialist
Baxter Health Care
06.2018 - Current
Worked for Baxter Health Care which was bought out by Vantive health care
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with healthcare teams to ensure seamless patient support and service delivery.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
Education
High School Diploma -
Frayser High School
Memphis, TN05-1985
Skills
Client retention strategies
Cross-functional coordination
Clerical support
Professional telephone demeanor
Customer relationship management (CRM)
Travel planning
Call management
Customer service
Problem-solving
Time management
Shipping and receiving
Problem resolution
Decision-making
Timeline
Service Specialist
Vantive Health Care
06.2018 - Current
Service Specialist
Baxter Health Care
06.2018 - Current
High School Diploma -
Frayser High School