Darren Dockery
Fullerton,CA
Summary
Dynamic leader with a proven track record at La Choza Mexican Restaurant, adept in time management and customer service. Excelled in creating a positive work environment, enhancing customer satisfaction, and implementing cost-control measures. Skilled in food safety standards and team coordination, consistently delivering quality control and operational excellence.
Also highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Store Manager
La Choza Mexican Restaurant
03.2012 - 12.2018
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Line Cook
Social Restaurant
01.2019 - 01.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Shift Manager
McDonald's
11.2008 - 02.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Assisted wait staff with timely food delivery and guest requests.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
GED -
Costa Mesa High
Costa Mesa, CA06-2007
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Food preparation
- Customer service
- Team coordination
- Quality control
- Food safety standards
Certification
- ServSafe
Languages
Spanish
Professional Working
Timeline
Line Cook
Social Restaurant
01.2019 - 01.2020
General Store Manager
La Choza Mexican Restaurant
03.2012 - 12.2018
Shift Manager
McDonald's
11.2008 - 02.2012
- ServSafe
GED -
Costa Mesa High
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