Darren Gines
Denham Springs,LA
Summary
Experienced Business Manager with an established career in the mortgage and retail businesses possessing strengths in negotiation, e-commerce and customer service. Skilled in lending guidelines and business management with an excellent reputation for resolving problems and improving customer satisfaction. Outstanding communicator and decision maker with a strong eye for detail and a proactive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Processor
I3 Lending
06.2020 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Consulted with outside vendors to identify and resolve loan closing issues.
Retail Store Owner
Mattress Deals
04.2018 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised processes to boost long-term business success and increase profit levels.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Created and monitored promotional approaches to increase sales and profit levels.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Worked with customers to maintain financing and collaborated with outside lenders to increase profits and inventory turns
Outside Sales Representative
Spring Air Mattress
05.2013 - 02.2018
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Education
High School Diploma -
Robert E Lee High School
Baton Rouge, LA05.1997
Skills
- Customer Communication
- Loan Information Recording
- Desktop Underwriter
- Critical Thinking
- Persuasive Negotiations
- Interpersonal Communication Skills
- Client Needs Assessment
- Acquiring New Customers
- Accounts Payable and Accounts Receivable
- Consultative Selling Techniques
- Problem Anticipation and Resolution
Timeline
Mortgage Loan Processor
I3 Lending
06.2020 - Current
Retail Store Owner
Mattress Deals
04.2018 - Current
Outside Sales Representative
Spring Air Mattress
05.2013 - 02.2018
High School Diploma -
Robert E Lee High School
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