Dynamic Executive Assistant with extensive experience in administrative support and personnel management. Proven ability to maintain information confidentiality while delivering exceptional customer service and coordinating complex tasks.
Created and assigned new cases from outside the Office of Inspector General (OIG). Monitored cases in Case Administration and System Enquiry (CASE). Assigned docket numbers to all new cases. Coordinated bureau's timekeeping functions and managed employee time-off requests (2053). Notified federal CMS, IDFPR, and the U.S. Department of Health and Human Services about sanctioned Illinois Medicaid providers. Generated necessary reports for monthly sanctions reporting. Participated in monthly meetings with managed care organizations regarding sanctioned providers. Provided verification to outside entities about sanctioned Medicaid providers. Instructed Provider Participation Unit (PPU) to hold payments for sanctioned Medicaid providers. Obtained required documentation for criminal background checks for OCIG case activities, including reviewing files in Cook County courts. Prepared responses to subpoenas received in OCIG. Monitored and maintained unit's travel expenses, staff weekly calendars, and meeting agendas. Coordinated administrative activities for the OCIG library, including ordering books and equipment. Updated sanctions information.
Executed additional administrative tasks based on operational needs.
Assisted in various administrative functions at Cook County Regional Office. Organized personnel-related projects to evaluate service needs and issues faced by local offices. Addressed technical inquiries and authorized signatures for regional administrator. Collaborated with local office administrators on staffing and personnel concerns. Managed personnel files for regional office staff. Maintained a database tracking vacancy fill rates in Cook County region. Reviewed disciplinary packets and provided recommendations before submission. Planned and managed the timekeeping and payroll functions for Cook County Region 1 staff including signing off on employee time off requests (4140).
Other duties as assigned.
Working for the State of Illinois for 35 years allowed me to gain experience in many areas including Legal, Inspector General's Office, Healthcare and Human Resources where if was certified as an interviewer.