Darren Holmes
Egg Harbor Township,United States
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
19
19
years of professional experience
Work History
Customer Service Supervisor
Signature Aviation
Egg Harbor Twp
04.2016 - Current
- Steering Signature Aviation's customer service team since 2016
- Introduced visionary customer service protocols
- Elevated customer happiness index by 30%
- Effectively tackled challenging customer complaints
- Elevated team efficiency by 20%
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Customer Service Team Lead
Macys
Mays Landing, New Jersey
12.2010 - 12.2016
- Served as a visionary customer service representative
- Reduced customer complaints by 15% through analytical problem-solving
- Achieved results-oriented performance, consistently meeting KPIs
- Fostered a collaborative work environment
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
Supervisor
Bjs Wholesale
Mays Landing
02.2006 - 11.2010
- Oversaw operations at Bjs Wholesale for nearly 5 years
- Applied analytical skills to optimize inventory management
- Resulted in a 25% decrease in stock discrepancies
- Addressed logistical issues with detail-focused solutions
- Impacted positively on overall store performance
- Directed and supervised team of 15 employees in daily operations.
Education
Associate of Arts - Social Sciences
Stockton University
Absecon, NJ06-2009
HS Diploma -
Egg Harbor Township High School
Egg Harbor Township06.2007
Skills
- Team Building and Leadership
- Delegating Work
- Employee schedule management
- Decision-Making
- Policy Enforcement
- Problem-Solving
- MS Office
- Proficient in GoNow
- Staff assignments and supervision
Timeline
Customer Service Supervisor
Signature Aviation
04.2016 - Current
Customer Service Team Lead
Macys
12.2010 - 12.2016
Supervisor
Bjs Wholesale
02.2006 - 11.2010
Associate of Arts - Social Sciences
Stockton University
HS Diploma -
Egg Harbor Township High School