Darren Joseph
Sacramento,CA
Summary
Diligent Security professional with 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Courier
Uber Driver
11.2024 - Current
- Successfully planned and managed delivery routes for multiple clients to ensure timely delivery of packages.
- Demonstrated excellent customer service skills when interacting with clients and customers.
- Ensured that all packages were handled carefully and securely during transport, minimizing damage or loss.
- Used cell phones and radios to upload time, delivery and shipment information onto company website or database.
- Delivered packages on time and kept track of daily progress utilizing computer software programs.
- Developed strong relationships with clients by providing reliable services consistently.
- Collected sensitive documents from clients for delivery.
- Met tight deadlines without compromising quality or accuracy when delivering items.
- Delivered messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.
- Received messages and materials to be delivered and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, and in person.
Care Management Agent
Premera Blue Cross
09.2015 - 08.2025
- Attended team meetings regularly to discuss challenges faced by department.
- Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes.
- Managed incoming calls, emails, and chats to address customer needs and concerns.
- Maintained positive, professional attitude in all customer interactions.
- Participated in ongoing training and development to enhance product knowledge and customer service skills.
- Demonstrated empathy and patience when interacting with customers to build rapport and trust.
- Created or maintained database of customer accounts.
- Recommended improvements in security systems or procedures.
- Considered cost effectiveness, technical feasibility and acceptance to assess or propose sustainability initiatives.
- Cultivated and maintained strong relationships with clients and colleagues to promote customer loyalty.
Security Event Staff Member
Premera Blue Cross
04.2015 - 01.2020
- Monitored security systems to ensure safety protocols were adhered to during events.
- Assisted in coordinating security logistics for large-scale corporate functions.
- Conducted thorough inspections of event venues to identify potential security risks.
- Collaborated with law enforcement and emergency services to develop response strategies.
Door Security
Wave Sushi and Island Grill
11.2015 - 01.2017
- Monitored club premises to ensure safety and security of patrons and staff.
- Responded promptly to incidents, utilizing de-escalation techniques to resolve conflicts.
- Collaborated with local law enforcement during emergencies to ensure swift resolution of issues.
- Implemented crowd control measures during events, enhancing overall guest experience.
Cell Phone Technician
West Corp
11.2008 - 09.2015
- Demonstrated excellent problem-solving abilities when faced with complex technical issues.
- Skilled at testing cell phone functionality after completion of repairs and upgrades.
- Proficient in connecting cell phones to networks, such as GSM or CDMA.
- Exhibited strong knowledge of mobile operating systems, including iOS and Android.
- Attended regular training sessions to stay abreast of changes in product features and services.
- Provided technical support over the phone or via email to assist customers with their queries.
- Developed expertise in using specialized diagnostic tools for diagnosing hardware faults.
- Effectively diagnosed wireless network connection problems for smartphones.
- Analyzed test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
- Performed database verifications using computers.
Education
Security Officer License Number 6928415 - Security Officer
NOR-CAL TRAINING ACADEMY
San Francisco, CA06-2026
Bachelor of Science (B.S.) - Social services
Whitworth University
Spokane, WA, US05-2017
Social Services
Spokane Falls Community College
Spokane06-2015
Associate in Arts (A.A.) - Social Services
Spokane Community College
Spokane05-2015
Skills
- Punctuality and reliability
- Adaptability and flexibility
- Professionalism
- Task prioritization
- Patrol operations
- Visitor screening
- Incident reporting
- CCTV operation
- Perimeter security
- Access control management
- Work ethic
- Workplace safety
Accomplishments
- Successfully completed State and federal security training program.
- I collaborated with Premera Blue Cross operations teams members and management staff for five years as volunteer security guard for Spokane Washington's annual Blooms Day marathon and HoopFest Tournament, which are several day events sponsored by Premera.
Certification
- Licensed Security Officer - 2026
Timeline
Courier
Uber Driver
11.2024 - Current
Door Security
Wave Sushi and Island Grill
11.2015 - 01.2017
Care Management Agent
Premera Blue Cross
09.2015 - 08.2025
Security Event Staff Member
Premera Blue Cross
04.2015 - 01.2020
Cell Phone Technician
West Corp
11.2008 - 09.2015
Social Services
Spokane Falls Community College
Security Officer License Number 6928415 - Security Officer
NOR-CAL TRAINING ACADEMY
Bachelor of Science (B.S.) - Social services
Whitworth University
Associate in Arts (A.A.) - Social Services
Spokane Community College
COMMUNITY SERVICE
Blooms Day Marathon support, Event Security Assistant, Spokane, WA, 2016-04, 2020-05, Managed guest lists and registration processes while ensuring accuracy of information. Performed on-site administrative duties including setting up audio and visual equipment, distributing materials. Assisted with set-up and clean-up of event equipment. Provided exemplary customer service when interacting with event attendees. Assisted costumed colleagues with navigation and guest interaction.